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Customer support for software service

$10-30 USD / hour

Closed
Posted about 1 year ago

$10-30 USD / hour

We are looking for someone to manage customer support for our free software that helps students and researchers find the free versions of academic papers. This is a "friendly" style of customer support, since we are a non-profit working primarily with college students, professors, and librarians.
Project ID: 36283280

About the project

74 proposals
Remote project
Active 1 yr ago

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74 freelancers are bidding on average $16 USD/hour for this job
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I will provide you quality research writing. I am a PhD writer with 10 years of experience. I have worked on several similar projects of research writing, and can deliver professional research writing to tight deadlines. You can see an example of one of those projects in my portfolio here: https://www.freelancer.com/u/topacademics?w=f. I have successfully completed more than 1600 projects which are published at my profile with good rating. I can generally write 5-10 pages daily. I'm interested to hear more about the project and about the subject matter of the research writing. I will be delivering high-quality, plagiarism-free work to you in the minimum amount of time.
$11 USD in 7 days
4.9 (1409 reviews)
8.9
8.9
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Hi, I am an experienced researcher here with master education. After reading your posting It sounds like you need an expert research writer to complete your writing. I have a background in research writing and have been doing this for 5 years, and can give you quality research writing within timeframe. You can review one of similar projects in my portfolio here: https://www.freelancer.com/u/CRBW?w=f. I can write an original plagiarism free research writing. Kindly tell me more about your project of research writing. Let me know if my profile looks interesting, I will be able to start your work instantly. We look forward to your response. We will be happy to assist you! Best Regards, Sehrish Ghulam Nabi
$10 USD in 7 days
4.9 (347 reviews)
7.0
7.0
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Hi there, I have read your project description and i'm confident i can do this project for you perfectly.I still have a few questions. please leave a message on my chat so we can discuss the budget and deadline of the project. Thanks. ...
$50 USD in 356 days
5.0 (41 reviews)
6.4
6.4
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Hi there, I am a professional research writer with 5 years’ experience and master qualification. I will give awesome quality of work according to your project requirements. I have been already written many research writing projects for many clients and you can review some of related research writing projects from my profile here https://www.freelancer.com/u/maaria1991. I have maintained 4.9/5 stars rating against 161 projects. I am very interested in your project and it will be pleasure for me to start your project if you award me this project immediately. Lets connect in chat so that We discuss further. Regards, Maria
$10 USD in 7 days
4.9 (211 reviews)
6.5
6.5
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Hi Sir, I am excited to submit my proposal for the position of customer support manager for your non-profit organization. As a dedicated customer service professional with experience working with students and academic professionals, I have the skills and expertise necessary to excel in this role. My experience in providing friendly, high-quality customer service combined with my attention to detail and ability to work well under pressure make me an ideal fit for this position. I am also familiar with the academic industry and understand the importance of finding free versions of academic papers. I am confident that I can provide your customers with the support they need to make the most of your software. I am available to work flexible hours and am committed to providing prompt and effective support to your users. Thank you for considering my application. I look forward to the opportunity to discuss my qualifications further and learn more about this exciting opportunity. Best regards, [Muhammad Azam]
$20 USD in 40 days
4.8 (76 reviews)
6.0
6.0
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Hi, I have worked as a customer support manager for 5 years and have processed complaints and issues related to products or services. To enhance customer experience, I have helped customers complete purchases, upgrades/returns and frequently provided necessary technical assistance. I have also served academia and I am aware of academic papers' requirements. Hope to hear back soon.
$20 USD in 40 days
4.9 (42 reviews)
5.4
5.4
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Hey there! I completely understand that you need someone to manage customer support for your free software, and that it requires a friendly style of customer support as you work primarily with college students, professors, and librarians. As an experienced customer support representative, I am confident that I can provide excellent customer support to your users. I have the necessary skills to provide friendly and professional customer service, and I am able to handle a variety of customer inquiries and issues. I am also familiar with the academic community, having worked with students and researchers in the past. This makes me well-suited to understand the needs and concerns of your users. Furthermore, I have experience using similar software and can quickly learn the specifics of your product to provide accurate and timely assistance. I am excited about the opportunity to work with you and contribute to your non-profit's mission.
$15 USD in 40 days
5.0 (27 reviews)
4.8
4.8
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Hello. I can offer you customer service support for your free software that helps students and researchers find the free versions of academic papers. I am a researcher with experience working on academic projects and can use my skills to offer academic support to your clients. Looking forward to your reply and working with you.
$20 USD in 40 days
5.0 (15 reviews)
4.3
4.3
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Hi, I would like to grab this opportunity and will work till you get 100% satisfied with my work. I am an expert reseach writer having many years of experience on report writing. I viewed your posting and I can do your plagiarism free research report according to your custom requirements. You can share complete instructions via personal chat and award me this project to get it done ASAP. Please come over chat and discuss your requirement in a detailed way. Regards
$10 USD in 7 days
5.0 (3 reviews)
2.2
2.2
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Hello. I would love to be the invisible warm, resourceful, and reliable person that your customers talk to every time they need help or have an inquiry to make. I am a public relations major and an individual who's passionate about research and innovation. If assigned the role I'll remain professional but courteous. Besides, I am willing to fit my schedule into your working hours. Can't wait to start.
$20 USD in 40 days
4.2 (1 review)
2.3
2.3
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I am an experienced VA. Contact me please................ ........... ................. Regs Jinu.........
$10 USD in 40 days
5.0 (3 reviews)
1.6
1.6
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Hi! It seems that you are in search of a content writer for your project to write captivating, engaging and informative content so look no further as I can assist you in writing the content of your desire. I am an expert content writer with the experience of 8+years in the writing industry and have written over 1000+ articles/blogs, website content, press releases, emails, letters, social media posts, etc in my career. You can check my samples from the following link: https://www.freelancer.com/u/ashermirza Want to ensure that I am the right person for your project? Message me on chat so that I can share with you my samples and rest assured, I will provide premium quality articles and free revisions till you are satisfied. Regards, Asher M.
$20 USD in 40 days
5.0 (1 review)
1.2
1.2
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Thanks for reading my response. I am interested in Content writing project. I agree with your price. I have done several projects on multiple niches. I can deliver you engaging, error-free, and well-researched web content that makes you stand out from your competitors. My expertise includes Article writing, SEO, Products Descriptions, Reports Writing, Technical Blogs, Research Writing, and reviews. Kindly open PMB (Chat) so that we can discuss project details. Looking forward to your response. Regards Muhammad Asim
$10 USD in 40 days
5.0 (3 reviews)
0.6
0.6
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Dear Hiring Manager, I see you are looking for someone to assist you with customer support tasks. Rest assured, I can help you with that. My name is Michelle. I am from the Philippines. I have experience working as a freelancer and virtual assistant. I have assisted previous clients with tasks such as data entry, online research, job applications, and email correspondence. Additionally, I have worked as a chat moderator and support representative for a Facebook page, providing excellent customer support by answering product-related questions and providing information to individuals looking to purchase laptops and desktops. I have also helped clients generate articles and web content using AI or Chat GPT. I am excited to bring my skills and experience to this position and contribute to the organization's success. If you are interested, please know I am just one click away. I will be eagerly awaiting your response! Best Regards, Cheers, All the Best! Michelle Anne L.
$10 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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I am an experienced research and report writer with the required skills to execute the project to its high standards.
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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As a customer support specialist, I'm excited to manage support for your free software that helps students and researchers find free versions of academic papers. I'm passionate about providing excellent customer service, and I understand the importance of helping users navigate technology and overcome obstacles to achieve their goals. With my expertise in customer support, I'll ensure that users receive timely and effective responses to their inquiries, and that their issues are resolved with care and efficiency. I'll also use my strong communication and problem-solving skills to identify opportunities for improving the user experience and provide valuable feedback to the development team. Ultimately, I'm committed to delivering exceptional support that helps users get the most out of your software and achieve their academic goals.
$20 USD in 48 days
0.0 (0 reviews)
0.0
0.0
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Greetings, I'm excited to apply for the customer support position you posted on Freelancer.com. I have several years of experience in customer service and technical support, and I'm confident that I can provide excellent service to your customers. As a customer support representative, I understand the importance of providing timely and accurate responses to customers' inquiries. I have experience using helpdesk software, such as Zendesk and Freshdesk, and I'm able to manage multiple customer inquiries simultaneously while maintaining a high level of customer satisfaction. To give you an idea of my previous work, I've worked as a customer support representative for a software company for four years. During that time, I provided technical support to customers via email, phone, and chat. I also helped to create and maintain a knowledge base of frequently asked questions and troubleshooting tips. I am available to work flexible hours and I am willing to work on weekends and holidays if necessary. I can work within your budget and provide a quote based on the specific requirements of the project. I am excited about the opportunity to work with your team and provide excellent customer support to your customers. Thank you for considering my application for this position. I'm excited about the opportunity to work with your directives and provide excellent customer support to your customers. Best regards, Julius
$10 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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HI, I am interested in the customer support position for your free software that helps students and researchers find academic papers. With my experience in customer service and knowledge of academic research, I believe I can provide the friendly and effective support your non-profit organization needs. I have a proven ability to communicate effectively with customers and manage customer support for technology-related products. Additionally, my friendly and approachable demeanor is well-suited for working with students, professors, and librarians. If selected, I would be dedicated to providing exceptional customer support.
$10 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Dear Hiring Manager, I am writing to express my interest in the Customer Support for Software Service position available at your organization. As an experienced customer support representative with a passion for helping customers, I am confident that I have the necessary skills and expertise to excel in this role. I have 10 years of experience in customer support and have worked in various industries, including software services. I have a proven track record of resolving customer inquiries promptly and efficiently, and I always strive to provide exceptional customer service. I am particularly excited about the opportunity to work with your non-profit organization, which helps students and researchers find free versions of academic papers. I am passionate about education and understand the importance of making research more accessible to everyone. My experience has taught me the importance of providing friendly and approachable customer support. I understand that college students, professors, and librarians require a unique style of customer support, and I am confident that my communication skills and friendly demeanor will allow me to build strong relationships with your customers. I have experience using various customer support software, and I am comfortable working with online tools and software. I am also a quick learner and will be able to adapt to your company's unique needs and processes. Sincerely,
$20 USD in 40 days
0.0 (0 reviews)
0.0
0.0
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Hello, I am excited to submit my proposal for the position of customer support manager for your free academic paper finding software. As a college graduate myself, I understand the value of academic research and I am passionate about providing students, professors, and librarians with access to free versions of academic papers. In addition, I am proficient in Microsoft Apps (word, powerpoint, excel), which will enable me to manage customer support inquiries through multiple channels, including email and chat. My hourly rate is $12, and I am available to work 40 hours per week. As a highly motivated and dedicated individual, I am committed to providing excellent customer support and contributing to the success of your non-profit organization. Thank you for considering my proposal. I look forward to hearing from you and discussing the position in further detail. Best regards, Diogo Santos
$10 USD in 40 days
0.0 (0 reviews)
0.0
0.0

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Flag of UNITED STATES
New Jersey, United States
0.0
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Member since Mar 28, 2023

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