Customer Service Phone and Email Support

Dear Sir/Ma'am, I am writing to express my interest to apply for the position of Customer Service Phone and Email Support. I have 9 years of Customer Service and Admin Support experience, and I have handled several UK and US based accounts, and manned for Phone, Email, and Chat. I have outlined my most relevant experiences below: I first worked for a US based telecom company, MCI Telecommunications, with the main task of having to answer general customer queries about our product, general support, sales, troubleshooting, and repair dispatch. We were the front liners, and we manned the phones. I have also worked for PayPal and eBay (email and phone support), mainly dealt with complaints and conflict resolution among the buyer and the seller. In this job, I acquired the patience to deal with very angry customers who got their money on hold due to some conflicts in their account. I was also trained to think outside the box to give out extraordinary customer service in order for the customers to feel better again after having to wait for their account's suspension to be lifted. I also became an email, chat and phone support agent for a UK Based company (Mobicity UK) and I am very much knowledgeable when it comes to Zendesk (tickets), Magento (accounts and order processing), Boldchat (chat software), and Amazon Seller Central. In this job, I was trained to handle all inquiries including product questions, order inquiry, order status, dispatch, complaints, returns, and refunds