Translate the following to Italian. Native speakers only please:
Christmas period holding message
Our office is now closed until Wednesday 27th December.
If you have had a problem with your order we apologise sincerely. We promise we will do everything possible to resolve any outstanding issues as soon as the office is open again.
Thank you, and best wishes.
Courier returned to us
Thank you for your email, and I'm sorry you haven't received your order. According to the tracking, the courier has returned the parcel to our office. You can track the package at the following web address:
Your tracking number is TRACKING NUMBER.
Would you like us to send the parcel out again or would you prefer a refund? Apologies again for the inconvenience.
Not Delivered (Not Processed)
Due to the increased traffic that has been caused by Christmas we are experiencing a few slight delays. We are still expecting your order to arrive before Christmas. If we encounter any problems with regards to processing your order, we will notify you immediately. I apologise sincerely for the delay, and thank you for your understanding.
Order delayed and will arrive late
I am writing to you regarding your recent order.
Unfortunately due to a problem with our supplier we have failed to source this item for you on time, so I am sorry to inform you that there will be a delay in the arrival of your order. Your products should instead be arriving a couple of days after the scheduled delivery time.
Once again, please accept our sincere apologies for the late arrival of your order.
Order number request
Thank you for your message. Could you please give me your order number?
Payment problem – general
Thank you for your email. Unfortunately I'm unable to give any further information beyond acknowledging whether the payment has actually been received at our end. For further information, please contact the customer service department of the online marketplace where you placed the order.