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I need my existing WhatsApp number turned into a mini-call center dedicated to handling sales inquiries. Agents must be able to switch seamlessly between text chats and voice calls inside WhatsApp, so the chosen solution should support both modalities without forcing customers to change apps. • Core requirements A multi-agent system that intelligently routes incoming sales inquiries—whether messages or calls—to the next available representative. Once a customer is initially handled by a specific representative, all subsequent interactions are automatically assigned to the same representative to ensure continuity and a personalized customer experience • Smart automated responses that greet prospects instantly, capture basic information, and keep them engaged until a human joins. • Customer segmentation tools so I can tag and filter conversations (e.g., hot leads, follow-ups, repeat buyers) and export that data to my CRM. Please include in your proposal the platform or stack you plan to use (WhatsApp Business API, Twilio, 360dialog, Wati, or any alternative), how you will configure agent dashboards, and what reporting/analytics will be available out of the box. I will supply the verified WhatsApp Business number; you deliver the full setup, brief my team on usage, and remain available for post-launch tweaks during the first week.
Project ID: 40421437
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Active 7 days ago
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18 freelancers are bidding on average $142 USD for this job

Subject: Optimizing Your WhatsApp for Sales Inquiries Hello, I understand your need for a seamless mini-call center solution on WhatsApp to manage sales inquiries effectively. The challenge lies in creating a multi-agent system that allows agents to switch effortlessly between text and voice interactions without requiring customers to leave the app. To address this, I propose utilizing the WhatsApp Business API combined with Twilio or 360dialog for robust routing capabilities. This setup will enable intelligent inquiry management, ensuring personalized interactions by assigning customers to their dedicated representatives. For automated responses, we can use Node.js to handle initial engagements and gather essential customer information. Additionally, I'll implement customer segmentation features, allowing you to tag conversations (like hot leads) and export data directly to your CRM using Firebase for real-time analytics. I’ll ensure a thorough briefing for your team on usage and provide support during the first week post-launch. What specific metrics do you wish to track in your reporting dashboard? Looking forward to collaborating! Best regards, [Your Name]
$250 USD in 7 days
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Hello, You need a structured mini call center with smart routing, automation, and tracking, and I can set this up cleanly. I recommend using WhatsApp Business API with Wati or Twilio to achieve: • Multi-agent dashboard with proper chat + call handling • Automatic lead assignment + same-agent continuity • Instant auto-replies to capture and qualify leads • Tagging system (hot leads, follow-ups, repeat buyers) • CRM integration + exportable customer data • Basic analytics (response time, agent performance, lead tracking) I’ll handle full setup, configure agent dashboards, create automation flows, and guide your team step-by-step. I’ll also stay available after launch for adjustments. Ready to start immediately. Best regards, Purity
$140 USD in 7 days
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Lets chat, a free consultation and no obligation. I understand you need a clean, professional, and user-friendly solution for your "WhatsApp Sales Call Center Setup" project. My skills in PHP, Java, JavaScript are a perfect fit for this project. While I am new to freelancer.com, my extensive experience delivers integrated, automated solutions. Regards, Jason McLachlan
$188 USD in 3 days
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I will set up your WhatsApp number into a fully structured mini call center designed for sales handling and customer engagement. This will include a multi-agent system that automatically routes incoming chats to available representatives while ensuring each customer is consistently assigned to the same agent for continuity and better service. I will also implement a smart chatbot that instantly responds to new inquiries, greets customers professionally, and collects key information such as name, interest, and urgency before handing over to a human agent. This helps reduce response time and improves lead qualification. In addition, I will configure customer tagging and segmentation so you can easily identify hot leads, follow-ups, and repeat customers, with full integration into your CRM for proper tracking and reporting. This will give you clear visibility of your sales pipeline and customer interactions. To support performance tracking, I will set up analytics and reporting dashboards that show agent activity, response times, and overall lead performance. I will also assist with basic voice call handling setup so inquiries can be directed efficiently where needed. Finally, I will handle full setup, testing, and provide training for your team, along with post-launch support to ensure everything runs smoothly
$140 USD in 7 days
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Hi, You’re not just setting up WhatsApp, you’re solving missed leads, slow response times, and inconsistent customer handling that quietly kill conversions. I’ll turn your existing number into a structured mini call center using WhatsApp Business API via 360dialog, a shared inbox platform like Wati or Respond.io. This allows true multi-agent support with both chat and voice continuity inside WhatsApp. Solution Overview: • Smart routing: Round-robin or load-based assignment to the next available agent • Conversation ownership: Once assigned, all future chats/calls stick to that agent • Automated flows: Instant greeting, lead capture (name, need, budget), and smart delays to keep prospects warm • Tags & segmentation: Hot leads, follow-ups, closed deals fully filterable and exportable to your CRM • Agent dashboard: Clean inbox per agent, internal notes, collision detection, and quick replies Voice + Chat: Agents can handle WhatsApp calls directly while managing chats in the same environment. Analytics: Response time, agent performance, lead volume, conversion tracking, all available out of the box. I’ll handle full setup, testing, and team onboarding, plus 7 days of post-launch optimisation to refine flows and performance.
$140 USD in 7 days
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Hola, me encantaría participar en tu proyecto. Tengo experiencia tomando fotografías con atención al detalle y buen sentido estético. Me enfoco en capturar imágenes claras, bien encuadradas y que transmitan exactamente lo que se necesita. Soy responsable, cumplo con los tiempos de entrega y me adapto fácilmente a las indicaciones del cliente. Puedo asegurar una buena calidad en las fotos y una comunicación fluida durante todo el proceso. Estoy disponible para comenzar de inmediato y abierta a ajustar detalles según lo que busques. ¡Será un gusto trabajar contigo!
$130 USD in 7 days
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Hello, TinyOps Studio can help with this as a small, testable automation build. For the first pass, I would keep the workflow narrow and reliable: - Start with one WhatsApp trigger and one qualified output before adding more branches. - Validate required contact fields and keep failed sends visible in the execution log. - Deliver a small test set covering opt-in, missing fields, and handoff/fallback cases. Implementation style: readable n8n nodes, clear step names, validation for missing required fields, and visible notes when an external API/model step fails. For "WhatsApp Sales Call Center Setup", I would start with one useful workflow slice first, then repeat the pattern once the handoff format is approved. Bid: $30.0 fixed first slice. No external contact details needed; Freelancer messages/files are enough for the first scoped pass.
$30 USD in 2 days
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Je pense être le meilleur candidat pour cette offre parce que je combine motivation, sérieux et capacité d’adaptation. J’ai une vraie envie d’apprendre et de m’investir pleinement dans les missions qui me sont confiées. Je suis quelqu’un de rigoureux, organisé et capable de travailler aussi bien en équipe qu’en autonomie. De plus, je sais m’adapter rapidement à de nouveaux environnements et relever les défis avec détermination. Mon objectif est non seulement de répondre aux attentes du poste, mais aussi d’apporter une contribution positive à votre entrepris
$50 USD in 5 days
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Hey, As working experience here is Dubai make me the best candidate for your WhatsApp sales call for multiple connects as what most companies are use here in Dubai with help of AI ecosystem make it unstoppable, let me bring your idea into ROI
$140 USD in 7 days
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FOR WHATSAPP SALES, THE REAL HEADACHE IS SILENT DISCONNECTS, CALLS DROPPING OUTSIDE OF AGENT DASHBOARDS, AND REPEATED INTRODUCTIONS THAT FRUSTRATE HOT LEADS. If these technical configurations are not properly engineered, agents miss incoming voice calls while responding to texts because the system does not dynamically update agent status. I build unified systems with instant lead routing, conversation ownership lock, and native WhatsApp VoIP calling so your team closes deals without friction. A fully configured multi agent dashboard using Twilio or Wati to route text chats and native WhatsApp voice calls to the same agent Automated qualification flows and customer segmentation tags that auto sync qualified leads directly into your CRM You'll get an onboarding training session, clear user guides, and a robust tag hierarchy so adding new agents or sales pipelines is plug in work, not a rebuild. What CRM are we syncing with: HubSpot, Salesforce, or a custom sheet? Do your agents work on mobile devices, desktop computers, or a mix of both? What is your estimated daily volume of inbound chats and calls? If you message me with your current CRM name and your preferred platform choice, I will reply with a detailed comparison table of the best software tools for your specific workflow.
$140 USD in 7 days
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Hello Sir/Madam, I am very interested in your project. I have good experience in data entry and I can complete your work accurately and on time. I pay attention to details and ensure 100% quality work. I am hardworking, honest, and always meet deadlines. I am ready to start immediately and will give my best to complete your project successfully. Looking forward to working with you. Thank you.
$100 USD in 7 days
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Willing to do it if given the chance to won5 let u downb jkkijjlligdsr. Bnkof do jsis k. K lsksn. Kvkdkdn njdisksocfksi8sjcicd8
$140 USD in 7 days
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Tenho experiência como Assistente Administrativa e Call center,já exerço está função por mais de 8 anos,aonde desenvolvi habilidades em Escrita,atenção ao detalhe,estabelecimento de prazos.
$140 USD in 7 days
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