I’m interested in call center / virtual assistant services (only on-line).
Here are details of my expectations:
Branch: translation services on-line
Clients: Hungarian people
Specifics: we work as a broker of translation services. Potential clients ask us for free pricing. Then we contact our partners to make it. After that we send pricing to askers. If they have questions or want to buy, they contact with us or directly with our partners. Every partner speak Hungarian and English.
What activities we need?
1. Picking up phone calls to get knowledge about clients’ needs
2. Forwarding e-mail from potential clients to our partners or creating new e-mails and sending them to our partners (to prepare pricing)
3. Calling to potential clients or creating and sending e-mails to potential clients with our offers (after point nr 1 and 2)
4. Calling to potential clients or creating and sending e-mails to potential clients - to answer the questions and close the deal
a) around 30 calls / month (1 call max. 1 minute = 30 minutes / month)
b) around 60 e-mails / month (1 e-mail max. 2 minutes = 2 hours / month )
c) around 10 LiveChat inquiries / month (1 chat max. 2 minutes = 20 minutes / month)
SUM: around 3 hours / month
Please provide me with your:
a) working days and hours
b) Call response time
c) Mail response time - we need max. 5 minutes of reaction time
d) Call Abandon Rate (if applicable)
e) System Availability (if applicable)
f) languages spoken (option to expand our cooperation in other markets)
g) pricing - payment only for billed minutes (exactly worked minutes). I'm not interested in paying flat fee.
Please send me your offer as fast as possible.
An agreement will be signed by Polish company with VAT nr.
4 freelancers are bidding on average zł58/hour for this job
Hello I already bid on the romanian jo for you. I am from Romania but I am hungarian we are a large minority here. Maybe I can handle both languahe since it doesn't seem a lot of work.