Hi,
I am a professional graduated from Edu Qual and Six Sigma Green Belt holder who has more than 11 years’ experience in Call Center, Customer Service, Operations Management in Leading Telecommunications, BPO, and Insurance Companies in Sri Lanka,
Also, I have handled 6 major projects for COPC certifications such as customer experience improvement, operational excellence.
I'm a taskmaster who is a self-motivated person and a quick learner, always ready to complete work with effectiveness and efficiency.
Skilled in operation management, customer service excellence, sales & marketing management, people management and expert in MS office especially in MS Excel.
• Managing more than 300 Staff Including 20 Team Leaders.
• Preparing Daily, Weekly and Monthly reports to Management (MIS Reports).
• Preparing Daily, Weekly and Monthly reports for Clients.
• Managing Clients such as Dialog Axiata PLC and Leading Insurance Companies in Sri Lanka.
• Maintaining and Improving KPI’s and Service level agreed by Clients.
• Maintaining and Improving QA Parameters.
• Managing Internal MIS activities.
• Project Management.
• Recruitment and Training of New Staff.
• Process Excellence.
• Operation Management and excellence.
• Expert in MS Office Especially in MS Excel.
Thank you for taking the time to consider my application.
Looking forward to working with you
Malin Eshan