IT Helpdesk Support Person

Closed Posted 6 years ago Paid on delivery
Closed

Hi

We are looking to bring on a pool of IT Support staff with skills in Office 365 Experts/2nd Line Support/3rd Line Support and Triage (first line call desk) who will be be paid per job or for a block of hours by supporting our customers when a support call comes in. most of of calls are on a 2 hour response time SLA

You will need to have an understanding of Autotask which is our Service Desk Software

You will need to be available to answer calls assigned to you within a reasonable timeframe

You will need to have a professional manner for dealing with queries

You will to have very good follow up and communication skills with the customers

you will need to write up documentation, and very good ticket information updates

It will be very beneficial to have accreditation's in Office 365, MCSA, MCSE

We would be looking to ensure you use our Autotask ticketing system to provide the support and our phone system so we can log and record phone calls as part of quality control

We would prefer that anyone who applies is within the UK

Looking forward to hearing what you can do

Many Thanks

Steve

Cloud Computing Desktop Support Windows Desktop

Project ID: #14756346

About the project

9 proposals Remote project Active 6 years ago

9 freelancers are bidding on average £14/hour for this job

karunakartiwari

Hi, Greeting! Hope you are doing well I have read the requirement and would like to discuss the opportunities . I am professional having more than 8 years’ experience in Windows/Linux Server administration, Website More

£13 GBP / hour
(34 Reviews)
5.4
ugolopez

Hi, my name is Ugo LOPEZ, Italian, used to work in UK & Ireland (working in Belfast at the moment). I've been in Training and IT Technical Assistance from 2005, on-site and remote (using Teamviewer Corporate Edit More

£15 GBP / hour
(1 Review)
1.1
merfantzbpo

Surely cut the costs of your company to nearly 50 percent and would increase the profit scales, we are the leading outsourcing service provider

£10 GBP / hour
(1 Review)
0.8
freelancernewtec

Hello, I would like to take this assignment. I am having 12 years of experience on web development and deployment. Below are my core technical skills 1 ASP.Net /HTML/CSS/Javascript 2 C# SOLID Design Priciples More

£13 GBP / hour
(0 Reviews)
0.0
therobust13

A proposal has not yet been provided

£15 GBP / hour
(0 Reviews)
0.0
krishtony

Hello there my beloved employer, I have gone through your project description and clearly understood what you need me to do. Let me show you my reliability, dedication, honesty, accuracy, attention to details, etc., I More

£10 GBP / hour
(0 Reviews)
0.0