Onsite Support for 1. and 2. Level in Castelo Branco
€15-25 EUR / hour
Closed
Posted about 6 years ago
€15-25 EUR / hour
We need asap for longer time period IT Engineer who can provide requirements. Please let us know your conditions here, work is 5 Days a week from Monday to Friday from 08.00 to 17.00.
· To provide technical support; answering support queries either onsite or via phone or email.
· To maintain a high degree of customer service for all support queries and adhere to IS Policies and Procedures.
· To take ownership of user problems and be proactive when dealing with user issues.
· To log all calls on the call logging system and maintain full documentation.
· Respond to enquiries from clients and help them resolve any hardware or software problems.
· Maintain a log of any software or hardware problems detected.
· Support users in the use of Computer equipment by providing necessary training and advice.
· To escalate more complex service issues to the relevant IT personnel.
· Troubleshooting & Problem Solving of Workstation related problems
· Maintaining Asset Register of all IT equipment in IS Workshop and Department
· Managing and maintaining Workstations 7/8/10
· Implementing workstations 7/8/10
· Implementing & Support of MS Office 2000-2013 products incl. but not limited to MS Word, MS Excel, MS Outlook, MS PowerPoint
· Installation and Support of Network & Local Printers
· Installation of Desktop IP Phones
· Required to work long hours from time to time
· Basic MS Active Sync & Blackberry knowledge
· Setups of iPad, iPhone and Android devices
· Ability to do remote support (Tools will be provided)
Technical and other Requirements:
Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
Proven technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
Outstanding Client Service Skills
Administration experience of MS Active Directory users & groups, policies and management concepts
Diploma in IT or A+/N+ certification
2 Years of experience in Desktop Support
Effective communication in English
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Hello There,
i am Mobile App developer as well as Web Developer.
I have been working for the past 2+ years developing iOS(iPhone/iPad) apps and Android apps, including programming and graphic design.
I love doing quality work and I am so easy to work with.
I can get a lot done in a short time and I 'd welcome the chance to complete a high quality project for you.
i have some questions in mind.
1 - Is design is provide by you?
2 - Can you give me more detail about this project?
3 - Can you please share your complete idea behind creating these apps?
That's what I have done almost from the past 7 years. Managing a Technical Support Team and Working on Remote Support. Familiar with almost all the issues that are related with Technical Support.
Quality & Customer Satisfaction are a vital part in our profession. All the issues needs to be resolved and the customer should be satisfied. I think I can help & can work with you. I have excellent internet connectivity with 100 MBPS of speed so that the voip issues should not arise.
rest, if you can let me know about the voip client that you will be using. It will be beneficial. I can start immediately once I get to know about the product & the company details along with the scope of support.
I am a Cisco expert with an experience up to 12 years as a senior network engineer in an enterprise level campus as a full-time senior network engineer, and in afternoon as a part-time Cisco instructor, which make from me have both the knowledge and experience to help you ,moreover I have a master degree in communication and electronics engineering so if you need a help then you may drop me a message, thanks