Hi there
I'm Francis, a French multilingual customer representative support and also a virtual assistant with more than 08 years of experience.
i'm excellent at Phone / Email / Live Chat support with a lot of multitasking. I'm really excellent in both French and English language that permit me to successfully and efficiently interacting with French and English speaking customers via technology support systems (zendesk, aircall, actimizer). Within my last role as a Customer support agent, i worked on the platform Shopify that helped me to provide accurate details to customers with regards to their orders, items, and other information.
I worked as a virtual assistant for different clients such as wallbedking / Hellocash / Oshara / whose tasks involved in assisting customers by providing real-time customer support( managing queries providing solutions) also dong some kinda of internet research and data entry.
i'm a result driven person coupled up with problem solving skills that enable me to sort out most f the customers tricky queries by teaming up with my crew.
I would like to join your first class organization and giving the best of skills.
Regards