Profile image of AbdelrahmanTw
Flag of Egypt Cairo, Egypt
Member since October 14, 2018
1 Recommendations


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I'm here to excel at whatever i do and do every job with excellence and honesty. I'm a very passionate person and work is essential to me. I have a total of 6 years work experience, started as a customer service representative for Telecommunication company UK Campaign for a year and a half, I have then moved on to start as a telemarketing agent for a housing company in contact with companies in the US & Canada who are attending exhibitions to secure their hotel accommodations for lower prices, i have worked my way up to be a telemarketing manager in 3 years. As of Freelancing i do have a 5 months experience in both real estate & shipping. My 6 year journey has been very passionate, I have learned a lot and i'm very thankful for every step i have taken. Being a customer service representative can teach a person a lot and transitioning into the sales world was just great! I do have access to make and receive calls to and from the US and Canada.
$15 USD/hr
5 reviews
  • 80%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate


Recent Reviews


Telemarketing Manager

Aug 2014 - Dec 2018 (4 years)

• Closing deals for multiple sales agents. • Deal with customer complaints, analyze budgets, and determine ways to streamline and improve the sales process. • Handling outbound and inbound calls (from start to deal closing). Following up with prospective and existing clients. • Making outbound and inbound calls dealing with marketing coordinators in US and Canada to offer housing for Trade Shows and Conferences they would be exhibiting at.

Customer Service Representative

Dec 2012 - May 2014 (1 year)

• Handling customer queries related to billing and collaborating with other departments to resolve possible issues. • Build a good rapport with clients. • Respond promptly to customer inquiries. • Handle and resolve customer complains. • Obtain and evaluate all relevant information to handle customer and service inquiries. • Handle customer complaints, provide appropriate solutions. • Dealing with CSM Crystal Operating System.


Bachelor's Degree in Language & Translation

2012 - 2016 (4 years)


Advanced level reached and completed (Conversation Course) (2010)

British Council


  • US English Level 1


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