Profile image of AbdelrahmanTw
Flag of Egypt Cairo, Egypt
Member since October 14, 2018
2 Recommendations


Online Offline
With over 7 years of experience in the sales and customer service fields, great communication skills have certainly been crucial for my success! I started as a customer service rep. for telecom company (Vodafone UK), answering customers queries and resolving their issues for 1.5 years. Then I found a better opportunity to be a telesales agent for a housing company, offering hotel accommodation to companies in the US/Canada & all over the world - and became a sales manager in 3 years. After 4 years in sales, I decided to start working remotely as a freelancer for a better income as well as more time to pursue what I like. I was employed to work remotely as a full-time customer service manager for a company in the US - email/chat/social media support. I'm a detail-oriented, customer-oriented person, and a very fast learner! I take pride in being a perfectionist and providing the best of my ability to the work I do. I hope this helps you understand a little bit about me! :) And I would be happy to discuss more over chat. Best, Abdu Tawfik
$15 USD/hr
5 reviews
  • 80%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • N/ARepeat Hire Rate

Portfolio Items

Recent Reviews


Customer Service Manager

Jul 2019

- Taking care of any customer related questions/concerns that come through via email/live-chat/social media. - I ensure that every customer who reaches out to us received the best customer service experience possible. - I help with shipping orders to customers and retailers.

Telemarketing Manager

Aug 2014 - Dec 2018 (4 years)

• Closing deals for multiple sales agents. • Deal with customer complaints, analyze budgets, and determine ways to streamline and improve the sales process. • Handling outbound and inbound calls (from start to deal closing). Following up with prospective and existing clients. • Making outbound and inbound calls dealing with marketing coordinators in US and Canada to offer housing for Trade Shows and Conferences they would be exhibiting at.

Customer Service Representative

Dec 2012 - May 2014 (1 year)

• Handling customer queries related to billing and collaborating with other departments to resolve possible issues. • Build a good rapport with clients. • Respond promptly to customer inquiries. • Handle and resolve customer complains. • Obtain and evaluate all relevant information to handle customer and service inquiries. • Handle customer complaints, provide appropriate solutions. • Dealing with CSM Crystal Operating System.


Bachelor's Degree in Language & Translation

2012 - 2016 (4 years)


Advanced level reached and completed (Conversation Course) (2010)

British Council


  • US English Level 1


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