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$5 USD / hour
Flag of PHILIPPINES
las piñas, philippines
$5 USD / hour
It's currently 5:11 PM here
Joined June 1, 2014
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Faye A.

@FayeArma

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$5 USD / hour
Flag of PHILIPPINES
las piñas, philippines
$5 USD / hour
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Data Entry Operator - Customer Support Associate - Microsoft Office

I have been working as a BPO Executive/Solutions Officer/Call Center agent for most of my career from the top BPO & call center companies in the Philippines. I have also worked as a Customer Support Associate/Data Entry Operator/Secretarial & Administrative Assistance throughout my career in prestigious companies like Sony & Sheraton Hotel. (Please see my resume). I am hardworking, strongly motivated & focused on my goals. My biggest strengths are attention to details, my organizational skills, my ability to hit targets and deadlines. All these qualities together with my years of experience and professionalism makes me a perfect candidate for Data Entry/Administrative work and Virtual Assistance Projects. Looking forward to hearing from best employers.

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Experience

Customer Solutions Officer

Citigroup Business Processing Solutions Pte. Ltd.
Mar 2008 - Jan 2014 (5 years, 10 months)
Job Description: * Assigned to Mortgage Collections. collecting payments on outbound and inbound calls. Ensuring that payments were processed correctly & in compliance with the state laws. * Offering payment assistance programs to clients * Resolves customer concerns and follow the "One Call Resolution" Rule * Handles difficult customers * Ensures 100% compliance to US laws and regulations relating to mortgage

Customer Service Representative/Account Manager

Hongkong & Shanghai Banking Corp. Pte.Ltd
Jan 2005 - Sep 2007 (2 years, 8 months)
From CSR was promoted to Acct Manager in Retention Dept Job Responsibilities: * Retention efforts for customers deciding to close their accounts. Keeping the customers in business. * Resolves related customer concerns and utilizes appropriate business judgment necessary in any given situation. * Handles difficult customers problems in which updated knowledge in banking procedures is required. * Ensures 100% compliance on all US government regulations and laws. * Servicing customer credit needs like account inquiries, balance transfers, payments, account maintenance, billing disputes, * Handle customer issues and problems and effectively investigate or resolve with appropriate recommendations.

Secretary/Sales Representative

825 Electronics & Comm Service
May 2002 - Jan 2005 (2 years, 8 months)
Job Functions: * Secretarial Functions * Sales and marketing of company's product lines (two-way radio communications)

Education

Graduated College Education in Business Admin

Polytechnic University of the Philippines, Philippines 1983 - 1987
(4 years)

Qualifications

Anti-Money Laundering in the Philippines

Citigroup Business Process Solutions
2014

Fincl Institutions Reform & Recovery Act

Citigroup Business Process Solutions
2013

Real Estate Settlement Procedures Act

Citigroup Business Process Solutions
2013

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