For E-Commerce Business l Platforms worked on: Magento , OS-Ticket, eBay & Amazon. Roles: Involved in Project functions like Processing Orders, Shipments, RMAs for Refunds & Exchanges. Correcting Product listing errors in Magento, Amazon, eBay Portal. Making Claims to Vendors, USPS. For Green Business Software l Platforms: Captive software, Intercom Chat, Zendesk, Quickbooks, MailChimp. Roles: To train & assist new companies on the software and to take care of received Chats, Tickets, Calls etc.

For Prospects Selling Business l Platforms: X- Lite Softphones, MailChimp. Roles: Led a Team those were responsible to answer customers query about different Prospects over Calls, Chats. Follow up with customers for payments, refunds & Charge backs. For US Hotel Booking Project l Platforms: Hotel Booking Portal, Ring Central, Google Sheet, etc. Roles: To talk to the Guests for US Organizer, those were coming to rent houses in US and to make sure that they can Check in & Check out with no issues.