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$5 USD / hour
Flag of BULGARIA
plovdiv, bulgaria
$5 USD / hour
It's currently 5:07 PM here
Joined January 10, 2018
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Mariya I.

@LilyMayValley

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$5 USD / hour
Flag of BULGARIA
plovdiv, bulgaria
$5 USD / hour
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Customer service agent and QA tester

Hello, My name is Maria and I am new to freelancer. I have been working as a Customer Support agent in a call center for the past 5 years, and during the last 2 years I was actually manager of that call center. I recently quit, so I could be more independent and I am looking forward to starting my freelance career. I am quite strict, organized, and highly motivated to take on projects and deliver them to a more than satisfactory level. I am also certified QA tester.

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Experience

Customer Service Agent/ Call Center Manager

Handy Cleaners
Apr 2013 - Dec 2017 (4 years, 8 months)
Delivering service and support to clients over the phone; Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Communicating and navigating staff working in London; Organizing daily and weekly work schedule training new employees; supervising sales staff; following up on job results; monitoring; assisting with unhappy or challenging clients

Education

Master Degree in Translation and Business Communications

Plovdivski universitet 'Paisii Hilendarski', Bulgaria 2013 - 2014
(1 year)

Qualifications

Software Quality Assurance

IMG Academy
2018
QA, Software Testing, Manual Testing, Software Quality Assurance

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