Abu R.

Objective: Strong desire for Leading an honest life with dignity Aspiration to build career showing superior performance Hard working, Sincere, Accountability and Eager to Cope with Changing Environment Education: Degree achieved Department/Subject Institution/Board Result Year MBA(Masters of Business Administration) Marketing(Major) Faculty of Business Studies, University of Dhaka 3.83 out of 4.00 (96%) 2006 [login to view URL] Engineering Civil Engineering CUET(Erstwhile BIT, Chittagong) 2nd class 1998 H.S.C Science BM college, Barisal 1st Division 1989 S.S.C Science Zilla School, Barisal 1st Division 1987 Work Experience: Galaxysofts : A Webpage design, development and SEO Development Firm and Freelance Training Designation: Manager, Business Development and Customer solution Experience: Create all types new customers and prompt solution of their query Customer service as per customer complaint Develop new venture of On line promotional campaign both in Traditional and Social media SEO,Graphic Design, Web design and Development expert Duration: 16.11.12 to till Date Work Experience: 2 Robi Axiata Limited (Robi) Designation: Manager, Walk in Centre, Consumer Sales and Services Responsible for Overall Customer Services Management, Direct Sales of RV and KIT, All kinds of Administrative issues, Leave Administrator (HR) and Inventory Management at Barisal Region under Market Operation Division Duration: 16.02.06 to 15.11.12 Major Responsibilities: Total Quality Management (TQM) at Robi Seba, Barisal(Customer Care Center) Manage end to end Customer Service Operation for Robi Walk in Center (WIC) Delegate job responsibilities to maximize utilization of resources Achieve Recharge Volume and SIM Sales as per organization target with compliance Supervise WIC administration and monitor to ensure that service SOP and Flow Chart are followed strictly Coordinate with Corporate Office and Other Divisions in order to ensure smooth business operation Manage Customer Complaints, follow-up solutions and disseminate necessary customer feedback to concerned departments Arrange Training and Team building exercise to ensure individual development & better working Environment Guide, develop and monitor "Robi Sheba Partner" service standard to ensure doorstep service available across Bangladesh Day to Day Product lifting to Distribution Hub with using SAP/ERP solutions Responsible for Overall Daily Cash collection in Robi Sheba and Cross check with VF04/VF05 using SAP/ERP Solutions Overall responsible for Inventory Unit Product Requisition,STP0 creation, Product received (Under Supply Chain Management) Working as a Leave Administrator, Performance Appraisal Preparation(Yearly 2 times) of the Fellow colleagues as a Part of HR division Work Experience: 3 BRAC Net Business Type: ISP and Web Portal provider Company As a "Senior Executive" (Business Development and Research) Duration: 01/12/ 2005 to 15/02/06 Major Responsibilities: Generate new business and Strategic Planning for the new product Ensure Sales n Distribution to Dealers n POS Work Experience: 4 Triumph Trading Corporation, 28/2, Dilu Road, New Eskaton, Dhaka Duration: 1st January 2003 to 30th November 2005 Business Type: Indenting of Pharmaceutical Raw materials, Industrial Machinery Designation: Deputy Business Development Manager Major Responsibilities: Overall responsible for Sales n Distribution Strategic planning and Implementation Responsible for Store/Inventory Management for Pharmaceutical Raw materials, Ingredients, Machinery, Foil etc Work Experience: 5 Institute of Water Modeling (IWM) Bangladesh Water Development Board Trust_ Junior Engineer