Uwakmfon E. Profile

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$10 USD / hour

eket,

nigeria

$10 USD / hour

It's currently 3:19 PM here

Joined September 10, 2021

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Uwakmfon E.

@Royaltyzoe

0.0

(0 reviews)

0.0

$10 USD / hour

eket,

nigeria

$10 USD / hour

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Virtual assistant, Customer Support

I am an excellent virtual assistant with command of English and very dedicated. I work on-site as a Customer Service Representative for Airtel Nigeria. With this, I have experience handling difficult customers. I ensure i go the extra mile to ensure customer satisfaction.

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Contact Uwakmfon E. about your job

Portfolio

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representaive

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Experience

InfoPlace Canada

Oct 2021 - Present

Booking consultation for clients with Lead Consultant Scheduling daily team meeting on zoom and teams Conducting school search on ApplyBoard and applying to foreign schools for clients Ensure customer satisfaction

Airtel Nigeria

Apr 2017 - Present

• Provided support to customers. • Resolved inquiries and complaints on the company and its products in a positive manner. • Managed existing client relationships • Researched information on brands and competitors. • Boosted sales by informing customers of deals and promotions.