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Contact Sara A. about your job
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Experience
Senior Retail Advisor
Feb 2011 - Present
My role is mainly related to serve customers with their inquiries and assist them in resolving any issues related to their Vodafone connections. Furthermore, my role has a sales perspective as it includes promoting Vodafone's services in relation to the customers' individual needs. My role also includes some administrative tasks such as archiving the store's files and updating the sales report for the champions' in the store.
Front Desk Agent
Jan 2012 - Aug 2012 (7 months, 1 day)
This was an internship that I have been nominated to in order to replace one of the employees and my work was based on serving all the employees of Vodafone Qatar in the office in relation to transferring calls, receiving parcels on behalf of them if they aren't available, preparing access cards, preparing business cards, receiving guests who were expected to attend meetings in the office, dealing with the invoices in relation to the office's stationary and facilities, and assisting some other departments
International Account Senior Advisor, Technical Department in Vodafone Qatar
Jan 2010 - Jan 2011 (1 year)
Through VIS, I had the opportunity to serve customers from Qatar to assist them with the issues they are facing with their blackberry or broadband by going through all the trouble shooting steps. Within this account, I had been nominated to handle some extra tasks in relation to some of the reports issued to get an idea about the performance of the advisors in the account. Furthermore, I was also part of the team handling the technical issues related to the disputes and complaints in relation to Vodafone Qa
Education
Pre-Masters in the literary section from the Faculty of Arts, Cairo University, English Department, Cairo University
(1 year)
Bachelor Degree from the Faculty of Arts, English Department, Cairo University in the year 2004 with very good degree with honour’s
(5 years)
Qualifications
Computer Courses
New Software
2005
Certificate from New Software for completing courses in Windows 98, Power Point, Words and Internet Explorer
Conversation English Course
British Council
2004
Certificate for completing English conversation course from the British Council in Egypt
General English Course
British Council
1999
Certificate for completing the Upper intermediate level in general English from the British Council in Egypt
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