BIO
CAREER OBJECTIVE
Pursuing distinction, ?where my skills andexperience can be utilized professionally; and whereI?€™m able to add to/share my knowledge andexpertise. Showing enthusiasm and willingness to work, operate,collaborate under pressure.
EDUCATION
2008
PhD Hospitality Management?€“ BelfordUniversity ?€“ USA
Certificate held for payment settlement
2008
PhD Teaching English as a Foreign Language(TEFL)?€“ Belford University?€“ USA
Certificate held for payment settlement
1999
Bachelor of Arts?? Hotel &Restaurant Management, ? Cairo High Institute forTourism and Hotels, Mokattam Academy, Cairo, Egypt
Grade = Excellent w/distinction
1987
?Thanawia? St. George's College, Heliopolis,Cairo, Egypt
WORK EXPERIENCE
9/2003 till today
Full Time
Internal Technical Quality Audit Supervisor
Berlitz Egypt, Berlitz Language Centers
Responsible for creating new delivery project specific manualsas standalone initiatives. Responsible for laying out andformatting delivery materials according to the instructions of theCMD and based on the company?€™s qualitystandards.
Responsible for reviewing and editing all project basedmaterials according to quality standards and company policies.Responsible for reviewing all materials against plagiarism andcopyrights. Also, designing and implementing related materialdesigns if needed and/or implementing software that support thesematerials in coordination with the IT department. Moreoverreviewing pre-printing material to confirm its similarity tooriginal laser printed material before the offset printing process.Approving pre-printing films before delivered to print houses forprinting.
1/2008 till today
Full Time
Research & Development Supervisor
Berlitz Egypt, Berlitz Language Centers
Managing and supervising all developments regarding newlyapplied materials, within the company?€™sprocesses. Ongoing development of curriculum material, editing andformatting its aspects to follow quality standards set by thecompany?€™s strategies, vision and mission.Responsible for proofing new educational material againstplagiarism and copyright violations, as well as reviewingpre-printing films before entering the printing process in esteemedprint houses.
1/2005 -9/2008
Full Time
Language Manager of Instruction/Language InstructionSupervisor
Berlitz Egypt, Berlitz Language Centers
Managing and supervising on instructors?€™ /LIS?€™s performance of conducting the Berlitzlearning cycle, handling major accounts, following up on clientprogress, ensuring quality of delivery and service maintaining asafe learning environment and professional appeal.
6 /2003 t0 30/12/04
English Language Instructor
Berlitz Egypt, Berlitz Language Centers
English language instructor , responsible for teaching Englishto university graduates through the BBSA (Basic Business SkillsAcquisition Program) Sponsored by FGF (Future GenerationFoundation) under the presidency of Mr. Gamal Mubarak??
3 /2001 to 6 /2003
Full Time
PA to the Chairman & Executive company keysupervisor
Heliopolis Real Estate Costructions & TouristicInvestments
Handling all matters and issues regarding all chairman's affairsboth professional and personal, office managing and fullsupervision and monitoring on all departments. Controllingtechnical supervision on used devices and IT related equipment andusage. Information circulation controlling plus otheradministrational command executing or issuing upon request orrelated to work need. Detailed archiving systemizing and designingthe main software systems ready to be implemented upon works needfor programmers. further details upon request or throughinterviewing
9 /2000 to 3 /2001
Full Time
Information systems manager
Badawy Foundation
Handling computer related projects Internet services, and apersonal advisor to the GM
1 /1999 to 1 /2000
Full Time
Freelance representation
Gulf American Lines N.V.O.C.C.
freelance representation, non-obligatory used as a personal contactfor import and export business Dealt with on forwarder commissionbasis. I have had a special training at the company for 2 weeks
2 /1990 to 1 /1999
Full Time
Store & Product Manager
Koko Hobar Co. for Frozen Foods
Product Manager - responsible for supervision and pre-preparingproducts either fresh produce or pre-frozen + packing proceduresan
Area of Expertise
SKILLS
?Computer Skills:
(MCP) Microsoft Certified Professional (MCP ID 3602431)
Introduction & DOS instructor-lecturer - Excellent commandof:
- Microsoft Windows 95/98/XP/Vista/Win7 Pro usage
- Microsoft Office 95/97/2000/XP/2003/2007 usage
- Microsoft Publisher 98/2003/2007 usage
- Internet (Explorer) usage
- Web design (designing websites w/MS frontpage 2003)
- Adobe Photoshop CS3/CS4 usage + scan procedures (AdvancedUser)+ other Adobe softwares
- User of a number of Graphics software & Adobe Captivate3
- High rated background of PC hardware & maintenance
Language Skills:
- Excellent command of spoken and written English
- Excellent command of spoken and written Arabic
Teaching & managing skills
Capable of teaching any required material in the fields of(Management, teaching, technical info, industrial, IT, Culinary,design, advertising, editing and publishing, quality management,environmental awareness & team development) applicable materialwould be an asset
ADDITIONAL INFORMATION
1987 Intro & DOS lecturer at the Scientific ResearchAcademy
1995-1999 Head of Student Union, Cairo High Institutes (Mokkatam). 1996-1998 Ideal Student AwardHolder (CHITH) 1997
Member of The Environmental Awareness Society for Arab Children1998 till now Member of The American Studies & Research Center,American Embassy in Cairo
Certifications
(MCP) Microsoft Certified Professional
Certified Dale Carnegie Candidate Trainer (DCC) Dale CarnegieCourse
Certified Dale Carnegie Candidate Trainer (WCCS) World ClassCustomer Service
Certified Dale Carnegie Candidate Trainer (HPT) High PerformanceTeam
PhD Hospitality Management ?€“ BelfordUniversity ?€“ Certificate held for paymentsettlement
PhD TEFL ?€“ Belford University?€“ Certificate held for payment settlement
Awards
Awarded a certificate of recognition by FGF 2003
Awarded a certificate from Dale Carnegie Training 2003 DCC
Awarded a certificate of recognition from Lawyers Syndicate GIZA2006
Awarded a certificate of recognition from Berlitz Egypt 2008-Berlitz Convention- Egypt
