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florence, united states
It's currently 8:42 PM here
Joined January 23, 2013
0 Recommendations
Adam G.
@ahgreen
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florence, united states
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IT and everything in between.
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Experience
PC Systems Technician Senior
Dec 2010 - Mar 2014 (3 years, 3 months)
Responsible for the installation, repair, support, and relocation of PC equipment, software, and data communications equipment and systems.
Respond in a timely manner to tickets entered into the Department of Industrial Relations (DIR) Help Desk and resolving the issue to maintain efficient operability of the DIR Information Systems; responding to issues either by traveling to site or by remote connection .
Troubleshoot, repair, and/or replace hardware, related to the computers used by DIR personnel and
Systems Administrator
Jan 2008 - Dec 2010 (2 years, 11 months)
Administration of 90 remote sites via WAN.
Installation, configuration and administration of Citrix terminal servers.
Troubleshooting connection problems with Citrix terminal servers.
Administration of Active Directory, preformed troubleshooting, and created group policy at remote locations.
Installed software and maintained printers on remote point of sale computers over VNC.
Created and managed WSUS Server to provide updates to all domain computers.
Maintained updates and drivers on multiple Dell
Refresh Technican
Jun 2004 - Nov 2006 (2 years, 5 months)
Provided desktop support for customers of NASA’s ODIN.
Specialized in migration of data between machines.
Distinguished hardware failures, and replaced faulty hardware.
Removal of spy ware and other malware/viruses.
Added new users/PCs/printers to domain and ensured that users had access to domain resources.
Worked independently in a division scheduling appointments based on customer availability.
Provided backup support for Level 1 Technicians working tickets based on ticket status.
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