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tarlac, philippines
It's currently 2:10 PM here
Joined July 12, 2011
0 Recommendations
Al T.
@altanhip
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tarlac, philippines
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BPO, Data Entry and Desktop Publishing
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Portfolio
Portfolio
ACHIEVEMENTS/ACCOMPLISHMENTS
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Experience
Account Manager
Feb 2012 - Present
Accounts Handled:
• Play.com – February to May 2012
• DirecPath – June 2012 to May 2013
• Cornerstone – January to Present
Work Description:
• Handles Team Manager and Support group and direct them to achieve or exceed set Client Metrics.
• Conducts performance management per team to check on the highlights and challenges of the teams and do action planning.
• Employee engagement – creates plans/processes for the good welfare of the employees.
• Conducts huddles and maintain a good communication
Senior Team Manager
Apr 2009 - Feb 2012 (2 years, 10 months)
Work Description:
• Worked as an Account Manager Apprentice during the 3rd season (2011) of Play.com.
o Executed and maintained program management process and activities.
o Direct the coordination of all implementation task based from the action agreed plan.
o Responsible for cascading ramp down information to consultants who are part of the list.
• Build, coach and direct a team of employees into a highly responsive team that meets the required performance standards.
• Handles Support escalations tea
Program Supervisor
Jul 2008 - Apr 2009 (9 months, 1 day)
Work Description:
• Build, coach and direct a team of employees into a highly responsive team that meets the required performance standards.
• Ensure agents are adhering to the appropriate use of timekeeping tools.
• Review and communicate daily performance, quality, and attendance reports at the individual and team level.
• Provide all agents with appropriate tools needed to perform daily tasks.
• Monitor performance of agents on a daily basis, evaluate and document their performance, and assist them
Education
BS ECE
(5 years)
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