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bucharest, romania
It's currently 5:34 AM here
Joined February 3, 2013
0 Recommendations
Corina M.
@corinamihaescu
1.4
1.4
100%
100%
bucharest, romania
100%
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Letters and translations passionate
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Experience
Quality Assurance Specialist
Dec 2010 - Present
• Participated in design of call monitoring formats and quality standards
• Monitored calls on a daily basis
• Being up to date with most recent procedures and conveying them to agents
• Delivered Updates/New Initiatives information through Study Sessions
• Used quality monitoring data reports to compile and track performance at Team and individual level and also to provide trend data to site Management Team
• Participated in customer and client listening programs (Calibration Calls) to identify custom
Sr Project/Program Manager
Jun 2017 - Present
Lead $3 million FIFA projects, while managing >3 Project Leads (teams of >200 members)
ACHIEVEMENTS:
✓ Design efficiency strategies, reducing program budget by 29%
✓ implement people growth practices, increasing actual promotions by 50%
✓ Found leadership programs (Leadership Academy), also increasing productivity
✓ Co-design a talent matrix to standardize performance assessment at organizational level
✓ Create personalized Balance ScoreCard Dashboard for KPI monitoring
Project Lead
Jan 2015 - May 2017 (2 years, 4 months)
Coordinate projects of 50+ headcount, while directly managing 7 Team Leads to achieve deliverables.
ACHIEVEMENTS:
✓ Accommodated the planned 20% budget efficiency with solid product quality
✓ Creates people growth processes at company scale:
➢ the first team leads selection process
➢ onboarding plans for Team Leads and Testers
✓ Implemented highly successful learning initiatives (eg: practical trivia, treasure hunt)
✓ Reduced project attrition by 38%, compared to previous year
Education
Bachelor
(3 years)
Qualifications
PMP Certification
Project Management Institute
2020
Project Management Certification, globally recognized by professsionals in the field of project management.
Cambridge Advanced Certificate (A)
2005
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