Running a business or just managing daily life can feel overwhelming. Research to finish, forms to fill, tickets to answer, listings to update, campaigns to track, data to clean… or maybe it’s something simpler like organizing files, setting up a shop, or keeping your inbox under control. That’s where I step in. I’m a Digital Operations Specialist who helps both small businesses and everyday individuals get things done smoothly. Whether it’s professional workflows or personal tasks, I bring clarity, reliability, and bilingual delivery in French and English. Virtual Assistance & Data • Research, web scraping, data entry, validation • Excel & Google Sheets reports, pivot tables, import‑ready files • Automations with Zapier/Make, Airtable bases, SOPs • Project management on Trello, Asana, Notion • Python scripting for practical tasks: extracting images from PDFs, organizing files automatically, generating Word documents, and building small automations that save time E‑Commerce Operations • Catalog management, bulk imports, CSV mapping • Shopify, WooCommerce, Amazon, Etsy, TikTok Shop • Inventory monitoring, supplier coordination, returns handling • Listing optimization, product descriptions, A+ content Customer Support • Multi‑channel ticketing: email, chat, social media, marketplaces • Zendesk, Gorgias, Freshdesk, Intercom setup & management • SLA rules, canned responses, CSAT tracking, knowledge base • Community moderation & crisis escalation Tools I Use Shopify, WooCommerce, Amazon, Etsy, Zendesk, Gorgias, Freshdesk, Intercom, Zapier, Make, Airtable, Notion, Trello, Asana, Google Sheets, Excel, GA4, Meta Ads, TikTok Ads, Google Ads, Klaviyo, Mailchimp, Canva, python.