Senior Technology Professional with 14+ years of experience in Telecommunications, Information Technology, and Managed Services. Expert in service delivery and service assurance management utilizing the ITSM framework (Incident, Problem, SLA, Change, and Configuration Management). Proven track record in global Infrastructure Technology solutions, emphasizing communication, cooperation, conceptualization, planning, and implementation. Skilled in team leadership, company growth, offshore delivery, revenue creation, staffing, employee retention, risk management, and vendor relations. Seeking opportunities for professional and personal growth through challenging responsibilities