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Dhivya Lakshmi T.

@dhivyathamil

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4.8
3

2.8

2.8

100%

Data Analyst | VBA | VA | Customer Support

$8 USD / Hour

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India (7:28 PM)

Joined on February 23, 2017

$8 USD / Hour

I’m a detail-oriented Data Analyst with a strong foundation in Excel-based analysis, dashboards, and reporting, supported by prior experience in technical support and helpdesk environments. I specialize in turning raw business data into clear, actionable insights that decision-makers can quickly understand. My work typically involves data cleaning, structuring datasets, building Pivot Tables and charts, trend and performance analysis, and creating management-ready reports and dashboards. I’m comfortable working in Excel, Google Sheets, and Power BI for visualization and reporting needs. Alongside data analysis work, I also support clients as a Virtual Assistant, helping with tasks such as lead generation, web research, data collection, spreadsheet management, and maintaining structured trackers for ongoing projects. I focus on accuracy, organization, and clear documentation so that workflows stay reliable and easy to manage. I also have hands-on experience with Python for data analysis, including data cleaning, exploratory analysis, and basic time-series and forecasting workflows, using it where it adds efficiency and clarity alongside Excel-based outputs. My technical support background has trained me to follow processes carefully, document work clearly, communicate effectively, and stay reliable with ongoing tasks and deadlines. Clients value my structured approach, transparency in logic, and ability to explain results in plain language. I’m best suited for projects involving data analysis, reporting, dashboards, forecasting support, lead generation, research, and structured data management—where accuracy, clarity, and consistency matter. I also work on digital design projects focused on soft, pastel-themed social media and invitation assets, which aligns with this requirement

Verifications

On time

100%

On budget

82%

Accept rate

100%

Portfolio

Portfolio

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13808180
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4.8 · 3 Reviews
3 Reviews
M
Flag of

Thaha T.

5.0

₹10,000 INR

2 months ago

Reliable Virtual Assistant Needed

Dhivya has been an outstanding VA to work with. Clear communication. delivers high-quality work on time. I highly recommend her.

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T
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Taw B.

5.0

₹10,000 INR

3 months ago

Virtual Assistant

Working with Dhivya is great. Clear communication. Prompt. Professional. Followed instructions carefully, paid attention to detail, and consistently delivered high-quality work on time. Highly recommended. I would definitely be happy to work with them again on future projects.

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K
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Kumaran E.

3.8

₹4,674.94 INR

4 months ago

ITSM Analytics & Service Pack

Except the budget, everything was professional

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Experience

Decision Science Analyst

May, 2024 - Apr, 2025

10 months, 30 days

Accenture

May, 2024 - Apr, 2025

10 months, 30 days

• Supported data reporting and forecasting projects using Excel and analytics tools. • Assisted in preparing dashboards for sales and demand trends. • Collaborated with teams to analyze performance data and suggest process improvements.

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Bangalore, India

May, 2024 - Apr, 2025

10 months, 30 days

IT Specialist

Jan, 2008 - Sep, 2011

3 years, 7 months

FLSmidth Private Limited

Jan, 2008 - Sep, 2011

3 years, 7 months

- Managed IT Service Delivery globally across APAC, EMEA, and Americas, ensuring smooth operations and SLA compliance. - Collaborated with Service Management Functions to ensure service desk availability, contributing to SLA negotiations and reviews. - Conducted Root Cause Analysis (RCA) for recurring issues and maintained a Known Error Database (KEDB). - Analyzed and delivered progress reports, proposals, and requirements documentation for improvements.

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Chennai, India

Jan, 2008 - Sep, 2011

3 years, 7 months

Senior Technical Support Executive

Jul, 2006 - Nov, 2007

1 year, 3 months

Sutherland Global Services

Jul, 2006 - Nov, 2007

1 year, 3 months

- Provided technical and application support to end-users via ticketing tools (Remedy, iCare, Astro). - Ensured timely resolution, followed up with users, and maintained service quality metrics. - Consistently exceeded client KPIs — customer satisfaction, quality, and productivity. - Provided advanced troubleshooting and guided first-line agents on escalation handling. - Achieved 80% same-day resolution for escalated cases, reducing backlog and improving efficiency.

Flag of

Chennai, India

Jul, 2006 - Nov, 2007

1 year, 3 months

Education

Msc (Information Technology)

2003 - 2005

2 years

Flag of

India

2003 - 2005

2 years

Bsc (Computer Science)

2000 - 2003

3 years

Flag of

India

2000 - 2003

3 years

Certifications

Data Entry

Data Entry

US English - Level 1

US English

Registered Users

Total Jobs Posted

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