Enock M. Profile

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$15 USD / hour

morogoro,

tanzania, united republic of

$15 USD / hour

It's currently 12:22 PM here

Joined June 11, 2022

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Enock M.

@enomboya

0.0

(0 reviews)

0.0

$15 USD / hour

morogoro,

tanzania, united republic of

$15 USD / hour

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Customer services, Sales & Administration Expert

I am Enock, a well built professional Sales and Customer Services expert with skills in sales, customer relationship management, administration and online marketing. I always aim to achieve excellent results and 100% customer' satisfaction. I am a team player with fine individual performance, having a positive attitude, agile, self motivated with an unwavering commitment to Customer Service with an ability to build a productive relationship, resolve complex issues and win customer’ loyalty.

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Experience

Silverlight Research Institute

Apr 2022 - Present

• Intelligence Online Research, mapping out sectors across all sectors and geographies, sourcing Senior Industry experts who can address Silverlight client' questions by phone or email and discuss the project with them. • Calling and signing up experts that have replied to analysts/consultants. • Follow up with experts to make sure they complete the introduction/screening questions for the project.

Nmb Bank Plc

Feb 2017 - Nov 2021 (4 years, 9 months)

Controlled banking activities and procedures and achieved to get satisfactory auditing reports in year 2018 and 2020 from unsatisfactory auditing report of 2015 & 2017 respectively. • Monitored customers transactions. Achieved to get 100% compliance rating to KYC(Know Your Customers) to new customers & 96.7% for existing customers in 2020 & 2021. • Daily review documents to ensure they have been executed by an authorised signer and deficiencies are properly resolved.

Nmb Bank Plc

May 2010 - Jan 2017 (6 years, 8 months)

Handle customer inquiries, complaints, accounts questions and payment/service requests. Calm angry customers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with customers, internal partners in sales, credit and operations. • Resolved an average of 420 inquiries in any given week and consistently met performance benchmarks in all areas(speed, accuracy and volume) through customer call, chat and email.

Education

Bachelor of Law

Tumaini University,

Tanzania, United Republic of

2006 - 2009

(3 years)

Qualifications

Nmb Bank Academy

2017

Control of banking transactions, ant money laundering regulations, KYC management, Documents reviewing and archiving, OSH management, Review and training on rules and regulations.