Era C.

I have a strong proficiency in performing various administrative responsibilities such as managing phone calls, responding to emails, organizing and storing documents, updating schedules, and completing additional tasks as assigned. As a skilled Customer Service Representative at a prominent telecommunications company in the United States, specifically in the Technical Support, Email, and Portability Department, I excel in resolving customer issues, addressing inquiries, updating customer information as needed, and making outbound calls to ensure utmost customer satisfaction. With a background in the Hospitality Industry, I possess valuable experience that emphasizes the significance of being meticulous and maintaining effective communication, whether it be through direct or indirect means, as we engage directly with guests. Receiving positive feedback from guests is incredibly gratifying to me.