Vidya A.

I have over 15+ years of experience working for IT Companies like IBM and HP as well as experience setting up and running a dropshipping store on Shopify and generating over $30000 revenue. My last role as a full time working professional was as Senior Host Country Manager handling end to end International Assignment Management of a large team (80+) of fixed-term hires working for IBM Global Delivery in Australia. I also have strong Reporting and Analytics experience in Business Operations, Business Process Analysis and Stakeholder Management. I managed large teams, Analysed Data and provided Customer Service during my tenure of working for these companies. I quit my day job in Sep 2018 and started my Dropshipping store wherein I was able to generate over $30000 in revenue. I managed everything end to end for the store including setting it up on Shopify, testing various products using Ads, running Facebook Ads and Google Shopping Ads, scaling those Ads, Order processing and providing Customer Service to the store Customers. Key Skills: Strategic Planning & Execution Customer Relationship Management Exp working with cross-cultural teams Conflict Resolution Skills & Negotiation Skills Stakeholder Management International Assignment Management People Management Reporting & Analytics Continuous Process Improvements Decision Support Automating Reports Advanced Excel and presentation skills Setting up dropshipping Shopify Store Facebook Ad account setup, Facebook page setup and Pixel Configuration Uploading products and testing products using Facebook Ads Setting up and optimizing Facebook Ads, Instagram Ads and Google Shopping Ads campaigns Scaling winning Adsets Running different types of Ads like Brand Awareness Ads, Video views/App install Ads,Page Like Ads, Conversion Ads, Traffic generation Ads etc. Target audience research Keyword research Campaign creative editing, Video editing Working with Custom Audiences, Look-Alike audiences and running retargeting Ads Analyzing Ad results and Optimizing Ads Order processing and order tracking Providing Customer Service to store customers, handling difficult Customers Account maintenance Reports