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EXPLORE
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$25 USD / Hour
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Pakistan (9:38 AM)
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Joined on May 1, 2006
$25 USD / Hour
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Experienced and proactive Head of Customer Success with a strong background in the IT industry. Skilled in building strong client relationships, driving optimal product adoption, and enhancing customer satisfaction. Proven track record in onboarding, troubleshooting, and delivering exceptional customer experiences. A self-motivated team player dedicated to maximizing client success and business growth. Proficient in utilizing web applications and software platforms to streamline processes and drive results.
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Experience
Team Leader
Nov, 2006 - Dec, 2011
•
5 years, 1 month
United Bank ltd
Nov, 2006 - Dec, 2011
•
5 years, 1 month
-Identifying the different individual team member's needs for both direction and support. -Assisting the team as a whole in achieving its task(s) and in operating together as an effective team. -Encouraging full participation. -Fostering a positive team spirit. -Ensuring that the team makes clear and consensus decisions. -Leading any presentations to management. -Taking ultimate responsibility for team decisions, progress and results. -Calling team discussions. -Setting the schedule for meetin
Nov, 2006 - Dec, 2011
•
5 years, 1 month
Education
Karachi University
2006 - 2008
•
2 years
M.A (Economics and FInance)
2006 - 2008
•
2 years
Qualifications
Miscellaneous
2011
? Received Appreciation letter for "Active Participation" in the team. ? Participated in the In-House Training Program on "Contact Center - Customer & Call Handling". ? Participated in the Workshop on "Mentoring and Coaching" ? Participated in Communication Skills Program. ? Participated in workshop on Asia Care Insurance Program. ? Participated in a training course on Advance Excel and Financial Modeling.
2011
Certifications
F
Foundation vWorker Member
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