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Project for gmkrause10 -- 2
“The articles delivered were satisfactory and the communication was perfect. I would recommend gmkrause10 without hesitation.”Vicfraba 1 year ago
Project 11103139 has been deleted
“A brilliant work. Tks!”Asiaguide 1 year ago
Proof a PDF file in Portuguese - 14C
“Very nice work ....”pauloney 2 years ago
Project for gmkrause10
“Giulia is very professional, helpful, and communicative. I really enjoyed working with her. Very satisfied with her work and communication.”zarasong7 2 years ago
Proof a PDF file in Portuguese - 06B
“Very nice as usual, and with proofing, what you need which is to catch lots of errors.”pauloney 2 years ago
Proof a PDF file in Portuguese - 05C
“Nice job! Would re-hire any time.”pauloney 2 years ago
Customer ServicesSep 2017
My role in this company is to provide the best customer support the client ever had! I attend online chats and answer e-mails through LiveChat in order to clear client's doubts, help the customer understand the company process, help them finish their purchase through the website, help them choose size/color, inform about shipping costs, delivery dates, issue refunds, file complaints, perform market research, help with translations, among another customer support administrative tasks.
Customer Service AgentMar 2017 - Mar 2018 (1 year)
As a customer service agent, my main job was to answer Zendesk tickets for the International and Brazilian/Portuguese departament, small project management, translations, provide customer feedback, issue refunds, register suggestions for product improvement and help to improve company strategies. Most questions included service/product price, how to pay, how to register, how to edit information, how it works, etc.
Digital marketing - content writer - customer supportAug 2016 - Sep 2017 (1 year)
My job was to manage social media plataforms, write relevant content for publicity, translations, data entry, research and customer support. The goal was to bring more and more clients to our company, make it more famous among our target audience, and offer the best alternatives on the market.
TranslatorApr 2016 - Nov 2016 (7 months)
I worked as a translator/proofreader /subtitle conformer of movies and series at Sferastudios.
Graduated2015 - 2017 (2 years)
English Certified (2014)Wizard University
Proficiency in english
US English Level 175%
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