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@gmkrause10
Flag of Brazil Porto Seguro, Brazil
Member since May 22, 2016
1 Recommendations

gmkrause10

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Hello everyone! My name is Giulia, I'm a professional customer service specialist graduated in Marketing with 3 years of customer service experience. I'm a team player who also likes to work independently, I'm a self-starter and self-motivated. I have great communication skills, I'm versatile and eager to learn new things as I'm always looking to improve myself. I'm looking for a unique opportunity to grow professionally and personally, leave my comfort area and build a solid long-term relationship with my future hire. Besides customer service, I'm also a great, organized, dedicated administrative assistant, I can help you with translations (general subjects), marketing tasks such as promotions, social media management, market research, data entry and content writing. If you look for a fun, dedicated, hard worker, stop right there, you found it! I'd love to hear from you so we can discuss further about your project details.
$10 USD/hr
11 reviews
3.5
  • 100%Jobs Completed
  • 100%On Budget
  • 100%On Time
  • 11%Repeat Hire Rate

Portfolio

Recent Reviews

Experience

Customer Services

Sep 2017

My role in this company is to provide the best customer support the client ever had! I attend online chats and answer e-mails through LiveChat in order to clear client's doubts, help the customer understand the company process, help them finish their purchase through the website, help them choose size/color, inform about shipping costs, delivery dates, issue refunds, file complaints, perform market research, help with translations, among another customer support administrative tasks.

Customer Service Agent

Mar 2017 - Mar 2018 (1 year)

As a customer service agent, my main job was to answer Zendesk tickets for the International and Brazilian/Portuguese departament, small project management, translations, provide customer feedback, issue refunds, register suggestions for product improvement and help to improve company strategies. Most questions included service/product price, how to pay, how to register, how to edit information, how it works, etc.

Digital marketing - content writer - customer support

Aug 2016 - Sep 2017 (1 year)

My job was to manage social media plataforms, write relevant content for publicity, translations, data entry, research and customer support. The goal was to bring more and more clients to our company, make it more famous among our target audience, and offer the best alternatives on the market.

Translator

Apr 2016 - Nov 2016 (7 months)

I worked as a translator/proofreader /subtitle conformer of movies and series at Sferastudios.

Education

Graduated

2015 - 2017 (2 years)

Qualifications

English Certified (2014)

Wizard University

Proficiency in english

Certifications

  • Portuguese 1
    95%
  • US English Level 1
    75%

Verifications

  • Facebook Connected
  • Preferred Freelancer
  • Payment Verified
  • Phone Verified
  • Identity Verified
  • Email Verified

My Top Skills

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