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Senior Operations RepresentativeMay 2017
Assists credit card account holders with their account inquiries, billing questions, and account changes.
Team Support Specialist (Supervisor)Dec 2016 - May 2017 (5 months)
Attends to escalated calls from frontline associates. Assists agents with complex customer service concerns. Conducts coaching sessions to improve the associate's performance and sends daily site reports.
Customer Service and Sales Associate for AT&T Mobility and DirecTVJun 2014 - Dec 2016 (2 years)
Assists an average of 40-60 customers daily about their billing, data plans, and technical concerns. Upsells cable services.