Jayesh P.

• Providing Remote Support/Field Support for end users • Blackberry device configuration/troubleshooting. • Entrust IdentityGuard Administration. • Incident/Ticket Management by using HP Service Manager Tool. • Maintenance & management of the Critical Windows based Server Environment. • Maintaining up to date Antivirus levels on all machines. • Working on Active Directory and controlling IT user accounts. • Managing and monitoring of backups using Symantec Backup Exec. • Follow documented processes i.e. implementing change control procedures. • Troubleshooting technical problems and implementing solutions. • System upgrades both at workstation and Server level. • Supporting a multi-location IT infrastructure for several hundredusers. • Provide fast and accurate troubleshooting and rectification of reported faults.