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Janice

@JaniceR92

5.0
2

2.9

2.9

100%

BPO Specialist | Automation | Project Support

$15 USD / Hour

Flag of SOUTH AFRICA

South Africa (3:04 PM)

Joined on June 29, 2026

2 Recommendations

$15 USD / Hour

I help businesses save time, reduce operational workload, and get projects completed through reliable BPO support, business automation, project coordination, and specialist outsourcing. My role is to understand your requirements, organize the right solution, manage communication, coordinate the work, and help ensure agreed deliverables are completed professionally and on time. Whether you need Virtual Assistance, Customer Support, CRM Management, Data Entry, Business Automation, Web Solutions, Research, Recruitment, or specialist talent for a specific project, I can help move the project from requirement to completion. Why clients choose to work with me: ✅ 7+ years of customer service and business operations experience ✅ 99% data accuracy with strong attention to detail ✅ 100+ automation workflows created to reduce repetitive tasks ✅ 5,000+ customer interactions handled across multiple channels ✅ Experience managing logistics, administration, customer service, and business operations ✅ Experience with websites, WordPress, CRM systems, automation, and digital business solutions ✅ Ability to source and coordinate skilled professionals when specialist expertise is required ✅ Clear communication, dependable project coordination, and deadline management Need more than one skill for your project? You do not necessarily need to hire and manage several freelancers yourself. Where specialist expertise is required, I can help identify suitable professionals, coordinate communication, monitor deliverables, and keep the project organized while remaining your central point of contact. My approach is simple: Understand the requirement. Organize the solution. Keep communication clear. Get the work delivered. If you are looking for someone who can take ownership of the process and help move your project forward, I would be happy to discuss your requirements.

Verifications

On time

100%

On budget

100%

Accept rate

100%

Portfolio

Portfolio

14003562
13996945
13988565
13988380
13988370
13988358
14003562
13996945
13988565
13988380
13988370
13988358
5.0 · 2 Reviews
2 Reviews
L
Flag of AUSTRALIA

Luke

5.0

$400 AUD

8 days ago

Japanese Business Meeting Interpreter

Excellent work! Janice was good communicator and easy to work with.

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Flag of KENYA

Michelle

4.8

$5.80 USD

1 month ago

iPhone Color Accuracy Project

Pleasant to work with - follows instructions keenly and communicates efficiently. 10/10

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Experience

Kiosk & Sales Manager

Oct, 2018 - Present

7 years, 9 months

The Courier Guy South Africa (Pty) Ltd

Oct, 2018 - Present

7 years, 9 months

Kiosk & Sales Manager with 7+ years of experience in courier, retail, and customer service operations. Skilled in sales, team leadership, logistics coordination, branch management, customer support, cash handling, administration, and process improvement. Proven ability to streamline operations, resolve customer issues, drive business growth, and deliver exceptional service in fast-paced environments while maintaining high operational standards.

Flag of SOUTH AFRICA

Aliwal North, South Africa

Oct, 2018 - Present

7 years, 9 months

Health & Safety Representative

Jan, 2017 - Sep, 2018

1 year, 7 months

Mvezo Plant & Civils

Jan, 2017 - Sep, 2018

1 year, 7 months

Conducted workplace safety inspections, identified hazards, and ensured compliance with Occupational Health & Safety regulations. Assisted with incident investigations, risk assessments, safety audits, and compliance reporting. Maintained health and safety documentation, promoted safe work practices, monitored PPE compliance, and collaborated with management to implement corrective actions and improve workplace safety standards.

Flag of SOUTH AFRICA

Burgersdorp, South Africa

Jan, 2017 - Sep, 2018

1 year, 7 months

Au Pair

Oct, 2016 - Apr, 2017

5 months, 30 days

Au Pair Care

Oct, 2016 - Apr, 2017

5 months, 30 days

Provided full-time childcare and household support while managing daily schedules, educational activities, and family routines. Ensured a safe, structured, and nurturing environment, coordinated appointments and extracurricular activities, assisted with homework, prepared meals, and maintained clear communication with parents. Demonstrated exceptional time management, organization, problem-solving, adaptability, and interpersonal skills.

Flag of UNITED STATES

Spring City, United States

Oct, 2016 - Apr, 2017

5 months, 30 days

Qualifications

Teaching English as a Foreign Language (TEFL)

2026

TEFL Universal

Certified in Teaching English as a Foreign Language (TEFL) and Teaching English to Speakers of Other Languages (TESOL). Qualified to teach English to learners of all ages and proficiency levels, with expertise in grammar, pronunciation, communication skills, lesson planning, and creating engaging, student-focused learning experiences.

2026

Business Management Level 1

2019

IQ Academy

Completed Business Management Level 1 through IQ Academy, gaining knowledge in business operations, customer service, administration, communication, marketing fundamentals, financial principles, and workplace professionalism. Developed strong problem-solving, organizational, time management, and business planning skills to support efficient business operations and client success.

2019

Certifications

AI Training - Freelancer Global Fleet

AI Training - Freelancer Global Fleet

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