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$6 USD / hour
Flag of BANGLADESH
$6 USD / hour
It's currently 1:21 PM here
Joined August 1, 2019
1 Recommendation

Janifa Azad L.

@janifaazad

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$6 USD / hour
Flag of BANGLADESH
$6 USD / hour
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Business, Greeting card/Logo/Menu/Customer Service

1. I design - Logo, flyer, brochure, business card, roll up/x banner, social media banner, UI/UX mobile app, Web template. 2. What can I edit - adding/removing background, photo editing (color change, spot removing, creating effect etc), photo manipulating. 3. Software I use - Adobe Illustrator, Adobe Photoshop. 4. Also I can do - Vector tracing, mock up. 5. I have experience in Customer Service more than 10 years in various multinational companies and culture. My area of expedite is, e-mail corresponding (MS outlook), complain handling, update the client as per their requirements. Listening the client with patience, is one of my strong features. My provided service is professional, technical and budget-friendly. I focus on high satisfaction of clients in long term.

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Portfolio

11823149
8742068
9536477
6392297
6392229
6693152
11823149
8742068
9536477
6392297
6392229
6693152

Reviews

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Experience

Assistant Manager - Customer Service (Head of the Department)

Soteks Label Technologies Bangladesh Limited
Mar 2022 - Jan 2024 (1 year, 10 months)
1. Monitoring CS team to ensure customer service day to day 2. Follow up with team to realize payment 3. To meet shipment deadline 4. To supervise my team to update the client time to time as per their requirement 5. Hiring team mates, training and appraisal 6. Complaint handling 7. Played the role of signatory authority of the company from 2022-2023

Deputy Manager - Customer Service Department

Yokohama Labels & Printing (BD) Co., Ltd.
Oct 2018 - Sep 2019 (11 months, 1 day)
1. Monitoring CS team to ensure customer service day to day 2. Follow up with team to realize payment 3. To meet shipment deadline 4. To supervise my team to update the client time to time as per their requirement 5. Hiring team mates, training and appraisal 6. Complaint handling

Assistant Manager - Customer Service Department

Yokohama Labels & Printing (BD) Co., Ltd.
May 2017 - Sep 2018 (1 year, 4 months)
Major buyers - Zara, Celio, Sainsbury's, Uniqlo, Cherokee, Nishimatsuya, LC Waikiki, Pull & Bear, Bershka 1. Monitoring CS team to ensure customer service day to day 2. Follow up with team to realize payment 3. To meet shipment deadline 4. To supervise my team to update the client time to time as per their requirement 5. Complaint handling

Education

Master's in English Literature (1 Year)

Bangladesh 2005 - 2006
(1 year)

Bachelor of Arts (English Literature) 4 Year

Bangladesh 2001 - 2005
(4 years)

Higher Secondary Certificate (Science)

Bangladesh 1999 - 2001
(2 years)

Qualifications

Graphic Design

Coders Trust Bangladesh
2020
It was a short course (from January 2020 to May 2020) on Graphic Design by using Adobe Illustrator and Adobe Photoshop.

Computer Fundamentals MS-Office & Internet Applications

University of Dhaka (IT)
2016

Publications

https://www.behance.net/janifa_azad_lina/projects

Behance

Menu of Margherita Restaurant, Australia

Margherita Restautant authority (on Facebook)
https://www.facebook.com/margheritarestaurantliverpool/photos/pcb.145954723801949/145953400468748/?type=3&theater

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