Jhon T. Profile

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$10 USD / hour

ivanhoe,

australia

$10 USD / hour

It's currently 8:35 AM here

Joined August 14, 2020

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Jhon T.

@jhongonzaleztapi

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(0 reviews)

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$10 USD / hour

ivanhoe,

australia

$10 USD / hour

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Technical Support Engineer

Proactive Technical Support Engineer with10 years’ experience in Desktop support. Core competence include installment, configuration and maintenance, diagnostic and troubleshooting ICT Systems. Experience in implementing, coordinating and delivering ICT support services, can work under pressure, execute tasks with accuracy and efficiency, posses the ability to establish good relationship with stakeholders, identifying needs and getting agreements.

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Experience

Universidad de Córdoba (CO)

Feb 2011 - Dec 2016 (5 years, 10 months)

• Assisting to the Data Base Auditions according to needs, through execution of SQL queries to monitor a particular event on database, that normally implies data modification. • Conduct daily, weekly and monthly database reports according to required. For the cases of administrative requirement or mandatory required information of the affiliation population. • Collaborate to data migrations between systems of the university, determining which kind of the data will be required.

Universidad de Córdoba (CO)

Feb 2010 - Dec 2010 (10 months, 4 days)

• Management and Support of Institutional Antivirus Kaspersky. Like configure tasks of scan and security to files for an individual computer or for computer groups, as well as, resolve compatibility issues with applications. • Analysis and Listing of requirements, it means is the elaboration of the Requirements Specification Document of the well-being University Department. • Conducting Install, upgrade, support and troubleshoot XP, Windows 7-10, Microsoft Office Suit, and desktop applications.

Universidad de Córdoba (CO)

Mar 2002 - Dec 2002 (9 months, 1 day)

• Installing and configuring computer hardware, software, printers, and others devices to computing labs located in Education Department of University of Cordoba. • Monitoring and maintaining computer systems and networks from computing labs that belong to Informatics Education Program. • Provide technical support to staff and students, ensuring that their computing needs are met.