Customer Service Executive, Call Centre Executive,
Hi, I am Faiz and have more then 7 years of experience in BPO/ITES/KPO industry. We can handle all your customer related work through, phone, chat, email, etc. Inbound, Outbound Call, Email, Chat support, Back Office, Data Entry, etc.
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams