Kranti K.

B. Tech in Computer Science from the University of Delhi, India. I have worked as an Application Support Engineer, where my responsibilities were: • Owned and drove the resolution process for application issues, communicating the statuses, performing root cause analysis, and providing post-resolution reporting for high severity incidents. • Well versed with various eCommerce platforms such as Shopify, WooCommerce, Magento, etc. • Responsible for the provision of technical support to users around the globe. • Having work experience in different tools including API, Amazon Web Services, JIRA, Zendesk, etc. • Getting in touch with potential customers via email or screen sharing sessions for the use of our product.