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ahmedabad, india
It's currently 7:35 AM here
Joined February 20, 2015
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Kaushik P.
@kush210
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ahmedabad, india
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Linux & Windows Administrator
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Experience
IT Support Engineer (Third party contract)
May 2015 - Jul 2016 (1 year, 2 months)
• Work on system migration and Email migration
• Manage of the voice calls / system / email / chat requests, incidents
• To ensure Service desk is reachable to internal customers through Phone, Chat, Email, Mobile app, web application.
• Responsible for diagnosing & resolving hardware, software & end users problems.
• Networking and providing support for Windows, Macintosh and Linux issues.
• Support End user to Configure and install Virtual Box and creating VLAN adapter in system.
System Administrator
Feb 2014 - May 2015 (1 year, 3 months)
• Responsible for Microsoft server, Active directory, networking, design, installation and maintenance services.
• Maintain the company's network infrastructure.
• Networking and providing support for Windows and Linux issues.
• Manage Asterisk Dialer and provide support to user and troubleshooting.
• Manage the daily data backup and retrieval scheme.
IT Support Engineer
Sep 2010 - Aug 2013 (2 years, 11 months)
• Responsible for networking, design, installation and maintenance services.
• Support to users and network administrators over the telephone and by email.
• Maintain Networking and providing support for Windows and Linux issues.
• Configuration and testing of any new hardware and software to help with installs, deployment, and troubleshooting.
• Installing and operating Windows desktop and server operating systems.
• TCP/IP networking and hardware maintenance and repair.
Education
BE Electronics and Communication
(3 years)
Diploma Electronics and Communication
(2 years)
Qualifications
Cisco Certified Network Associates
IIHT PVT LTD
2009
CCNA completed from IIHT in 2009
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