Abaid U. Profile

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$15 USD / hour

lahore,

pakistan

$15 USD / hour

It's currently 4:28 PM here

Joined February 21, 2017

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Abaid U.

@mrabaid

0.0

(0 reviews)

0.0

$15 USD / hour

lahore,

pakistan

$15 USD / hour

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Technical Support Specialist

I am a technically advanced and solutions-driven Information Technology Specialist. I have over 5 years of experience in the customer support industry. I use a logical and analytical approach to solve problems and resolving issues. I believe in listening, understanding and communicating before action. I have great problem-solving and technical skills. I am an expert in handling remote system administration, system support and technical consultancy. Thank you very much for the opportunity and taking the time to read my profile.

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Experience

PRINT MANAGEMENT INFORMATION SYSTEMS LIMITED

Jan 2014 - May 2018 (4 years, 4 months)

Lead Technical Support team which including resource management, hiring, mentorship, and performance assessment. Exercised hands-on approach for troubleshooting and solving most complex network connectivity problems. Resolved complex Microsoft Windows Servers issues & outages. Identified frequently occurring, high impact support issues as candidates for a permanent resolution.

ZEOZ LIMITED

Jan 2013 - May 2018 (5 years, 4 months)

Implemented Network Infrastructure as well as migrated Active Directory from Windows Server 2003 to Windows Server 2012 R2. Installed and configured the first dedicated server to host e-commerce solutions for global clients. Managed Email Servers (Mail Enable Enterprise Edition and Kerio Connect). Administered Network for more than 100 user network as well as Servers’ in the US. Analyzed and isolated issues, installed and supported LANs, WANs, network segments, Internet, and intranet systems.