Nick Z.

I have the necessary higher education. Moreover, I am a communicative, flexible person, ready to take up the challenge of working in a new team. From March to September 2016, I was taking "PHP Development" course, and then, with distinction, I defended my diploma project "Apple's online store". I had a successful interview and was qualified to work in a private computer company in Kiev. Later I started working in Technical Support for an international company that offers telecommunications services. My short-term experience (1.5 year) in the service industry has taught me how to meet and exceed each customer's expectations with service that sells. I have assisted all types of customers in all types of settings. I had a contact and helped Poles from all over the world. I have made changes in the technical support process, thanks to which I was able to reduce the number of technical problems by an average of 30% and I have created manuals and technical documents, which so far have been used by the customer service department in their work. Positioning a company for better exposure and greater marketability is a task that I have performed with success many times. I've always been an active employee and I proposed many ideas that helped to increase the number of customers of the company's services and have also led to remarkable increases in sales and raised the company to a new level in relation to its competitors. I would like to achieve similar results for you as well.