Mary Grace F. Profile

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$3 USD / hour

la union,

philippines

$3 USD / hour

It's currently 9:11 AM here

Joined August 16, 2014

0 Recommendations

Mary Grace F.

@peachflojo

0.0

(0 reviews)

0.0

$3 USD / hour

la union,

philippines

$3 USD / hour

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Jobs Completed

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Repeat Hire Rate

Data Entry, Web Research, Email/Chat Support

My objective is to provide 100% accurate service to my client giving them full satisfaction. I always respect the deadline, so my aim is to deliver a good job in less estimated time.

See all Data Entry Clerks in Philippines

Contact Mary Grace F. about your job

Portfolio

KODAK

BISSELL

Aegis is a global business services provider in the area of experience management. We provide a suite of solutions for our clients, from strategy and design to implementation and execution, that help global brands deliver memorable end-customer experiences.
At Aegis, we have placed customer experience (CX) management at the core of our business strategy. Our entire solutions portfolio is structured and designed to help the clients become an originator of memorable experiences for their customers.

Responsibilities:
 Answers calls, chat/email to address customer concerns usually about order issues, billing inquiries, order status, cancellations, change of address and other queries.
 Adheres to standing procedures in dealing with customers.
 Attends training conducted to know CSR responsibilities.

Aegis People Support

Sykes Asia Philippines Incorporated

KODAK

BISSELL

Aegis People Support

Sykes Asia Philippines Incorporated

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Experience

Aegis People Support Inc.

Sep 2011 - Dec 2013 (2 years, 3 months)

Aegis People Support Inc. (Sept 2011 – Present) Position / Title : Operations Executive Specialization : Technical Support / Customer Service Role : Technical Support Specialist Account : Bissell Industry : BPO / IT- Enabled Services / Call Center Work Description RESPONSIBILITIES:  Handle customer service support calls from Bissell Consumers.  Assists consumer in troubleshooting Bissell Vacuums and Deep cleaners over the phone.  Provide consistent, superior service to every consumers by utilizing all available tools and resources.  Support and provide superior service via cisco IP communicator.  Use probing and listening skills that support effective telephone communication.  Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, unintentional disconnects and up sells.  Understand the impact of attitude in handling calls professionally.  Effectively deal with job stress, angry callers, and upset customers.  Provides product and service information and resolving product and service problems EXPERIENCE GAINED:  Training experience in a technical support for a major floor care cleaning brand in U.S.  Good team player and multi-tasking capabilities.  Proven initiative and ability to work with minimal supervision.  Excellent organizational and motivational skills. REASON FOR LEAVING:  Seek for better career advancement opportunities and exposure

Sykes Asia Incorporated

Sep 2010 - Jul 2011 (10 months, 1 day)

Sykes Asia Incorporated (Sept 2010 – July 2011) Position / Title : Operations Executive Specialization : Technical Support / Customer Service Role : Technical Support Specialist Account : KODAK Industry : BPO / IT- Enabled Services / Call Center Work Description RESPONSIBILITIES:  Handle customer service support calls from Kodak Consumers.  Assists consumer in troubleshooting Kodak Digital Cameras of various models.  Provide consistent, superior service to every consumers by utilizing all available tools and resources.  Use probing and listening skills that support effective telephone communication.  Use an effective approach to handle special telephone tasks like call transfers, taking messages, call backs, holds, interruptions, unintentional disconnects and up sells.  Understand the impact of attitude in handling calls professionally.  Provides product and service information and resolving product and service problems  Was promoted to support Kodak All-In-One Printers after 6 months. EXPERIENCE GAINED:  Training experience in a technical support for KODAK, a major American technology company focused on imaging solutions and services for businesses in U.S.  Experience in troubleshooting digital cameras and all-in-one printers.  Proven initiative and ability to work with minimal supervision.  Experience in multi-tasking capabilities. REASON FOR LEAVING:  Seek for better career advancement opportunities and exposure

California Telemarketing Incorporated

Dec 2009 - Jun 2010 (6 months, 1 day)

California Telemarketing Incorporated (Dec 2009 – June 2010) Position / Title : Operations Executive Specialization : Customer Service Role : Customer Service Specialist Account : VMBC Safelink Wireless Industry : BPO / IT- Enabled Services / Call Center Work Description RESPONSIBILITIES:  Handle customer service support calls from Safelink Wireless Consumers.  Answers phones and respond to customer requests  Provide customers with product and service information.  Identify, research and resolve customer issues using the computer system.  Research billing issues.  Research misapplied payments. EXPERIENCE GAINED:  Training experience in customer services for SAFELINK WIRELESS, a service program for income eligible households provided by TracFone Wireless Inc. which is America's largest "No-Contract" cellular service provider in the U.S.  Experience in enrollment and membership status.  Experience in annual verification process.  Experience in resolving billing disputes and queries.  Proven initiative and ability to work with minimal supervision.  Experience in multi-tasking capabilities.