Raghbendra M.

Drive Performance and deliver on agreed service levels ● Develop members through coaching & feedback ● Draw action plans/PIP for bottom performers ● Engage Team Members through regular1-0-1s and team meetings ● Managing priority workload defined by the client for the day/week ● Managing absenteeism, sickness and holidays for self and others ● Managing attrition through regular review of warning signs ● Conducting interviews to select the best candidates for the utmost fitment in the role profile ● Generate and publish Daily/Weekly reports ● Participating in periodic performance reviews of process, self and team members ● Facilitating Training and Quality functions ● Facilitate new projects and testing of new software and platforms ● Review and Publish Monthly/Quarterly reports ● Weekly Dashboard preparing/review with clients for Team performance ● To deliver business results through effective and efficient management of team members. Individual will be required to review & enhance team performance through continuous improvement of operational staff in areas such as process & skills, eventually leading to high employee and customer satisfaction • Mentoring other team members to help them come up the learning curve by doing that necessary value add in terms of • SOP - update/changes in processing as per client.