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$15 USD / hour
Flag of NIGERIA
lagos, nigeria
$15 USD / hour
It's currently 9:29 PM here
Joined December 5, 2022
1 Recommendation

Omotayo A.

@tayosmail20

5.0 (9 reviews)
2.7
2.7
90%
90%
$15 USD / hour
Flag of NIGERIA
lagos, nigeria
$15 USD / hour
90%
Jobs Completed
100%
On Budget
100%
On Time
8%
Repeat Hire Rate

HR/Customer Service/Virtual Assistant/Writer/QS

My biggest strengths as customer service representative are empathy and great communication skills. I always actively listen to the customer and then talk him through how to solve his problem or what I’m doing to help him out. I try to put myself in the customer’s shoes and make sure I can understand their needs best. During my career, I realized that a calm and friendly approach can work wonders in communication with a customer. As a Virtual Assistant I have excellent time management skills, which is why I am so good at keeping my clients organized. Another strength of mine is my ability to multitask. I can work on several projects at once without getting overwhelmed. My communication skills are also strong, as I always make sure to communicate clearly with my clients. Experienced HR professional with a track record of success in various HR functions, including recruitment, employee relations, performance management, and HR policy development. Skilled in strategic talent acquisition, fostering a positive work environment, and ensuring compliance with labor laws and regulations. Proven ability to effectively collaborate with cross-functional teams and senior management to align HR strategies with organizational goals. Strong interpersonal and communication skills, with a focus on employee engagement and retention. Adept at implementing HR initiatives that drive employee satisfaction, productivity, and organizational growth. Experienced writer with a proven track record of delivering engaging and persuasive content across various mediums. Skilled in crafting compelling narratives, conducting thorough research, and adapting writing style to target diverse audiences. Proficient in generating original ideas, meeting tight deadlines, and collaborating with cross-functional teams. Strong attention to detail and a passion for storytelling. Committed to producing high-quality work that captivates readers and achieves desired outcomes. Experienced Quantity Surveyor with a track record of successfully managing and optimizing costs on construction projects. Proficient in estimating, budgeting, and cost control, ensuring projects are delivered within financial parameters. Skilled in preparing detailed quantity take-offs, procurement, and contract administration. Strong analytical and negotiation abilities, coupled with excellent communication skills to collaborate effectively with project teams, clients, and suppliers. Committed to delivering accurate cost assessments, mitigating risks, and maximizing value for clients.

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Reviews

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Showing 1 - 5 out of 9 reviews
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5.0
€20.00 EUR
Omotayo delivered the project on time and within budget.
Psychology
Academic Achievement
Academic Advising
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Flag of Carlos B.
@carlosbarros1990
11 months ago
5.0
$6.00 USD
Thanks!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Research
Market Research
A
Flag of Anatoly R.
@aradata
11 months ago
5.0
$15.00 USD
Great job done fast and professionally
S
Closed User
@sjoe30951
1 year ago
5.0
$14.00 USD
Thanks for great job helping us
S
Closed User
@sjoe30951
1 year ago
5.0
$40.00 USD
Amazing expert. Highly recommended. Smart and resourceful.
S
Closed User
@sjoe30951
1 year ago

Experience

Customer service representative

Insurance Supermarket International
Feb 2021 - Aug 2022 (1 year, 6 months)
De-escalate situations involving dissatisfied customers, offering patient assistance and support Call clients and customers to inform them about the company’s new products, services and policies Build sustainable relationships and engage customers by taking the extra mile Manage 450+ amounts of inbound and outbound calls per day. Answered customer telephone calls promptly to avoid on-hold wait time Investigated and resolved customer inquiries and complaints quickly.

Duvet Officer

world bank
Jul 2021 - Nov 2021 (4 months, 1 day)
Statistics, National Business Survey Census (NBS) under World Bank Project Collecting, analyzing, and interpreting data Identifying trends and relationships in data Designing processes for data collection Communicating findings to stakeholders Advising organizational and business strategy Assisting in decision making Followed local, regional and national surveying guidelines.

Qualifier

Specialty Life Insurance
Sep 2020 - Feb 2021 (5 months, 1 day)
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly. Effective liaison between customers and Advisors. Maintained up-to-date knowledge of product and service changes. Guide callers through troubleshooting, navigating the company site or using the products or services Build sustainable relationships and engage customers by taking the extra mile Answered customer telephone calls promptly to avoid on-hold wait times.

Education

Bachelor's Degree

University of Lagos, Nigeria 2017 - 2023
(6 years)

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preferredfreelancer-1.png Preferred Freelancer Program SLA 1 93%
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