Chinaemerem A N.

A 4+ years detail-oriented Customer Support Specialist who is very passionate about helping Companies offer their clients professional customer and technical support and possesses the prerequisite skills to lead a team of Customer Support Agents and offer a near-perfect customer service to customers. In my 4 years hands-on experience in customer service, I have always been professional and adopted the (LAER) approach in resolving customers complaints and assisting emotional and angry customers resolve their issues successfully. I listen, acknowledge, explore and respond (LAER) to clients complaints using the issue discovery, troubleshooting and resolution/impact method. Overall, I am efficient and possesses plethora of hard and soft skills. My other areas of Expertise are: ✅Community Management. ✅Social Media Management and ✅Product Management. I love to work with startups, businesses and companies that boosts of integrity and a unique team environment that supports open communications, personal autonomy while offering value. I am always passionate about my career and job responsibilities, I love to input all my best and give my employer the benefit of employing me..