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$15 USD / hour
Flag of THAILAND
trang, thailand
$15 USD / hour
It's currently 5:22 PM here
Joined March 6, 2013
0 Recommendations

Ross P.

@TrangRoss

0.0 (0 reviews)
2.4
2.4
100%
100%
$15 USD / hour
Flag of THAILAND
trang, thailand
$15 USD / hour
100%
Jobs Completed
N/A
On Budget
N/A
On Time
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Repeat Hire Rate

Customer Support / Generalist

Offering over 5 years customer service experience with SaaS products, accustomed to working remotely with distributed teams. Possessing first-rate communication skills to collaborate on all business levels and the versatility to work with geographically and culturally diverse groups to resolve complex issues. I have travelled extensively in Europe, Central America and Asia, often solo and there can be little more daunting or further from the idea of a 'comfort zone' than immersing yourself in a foreign culture. This has honed a subset of soft skills that can be difficult to train in the workplace. Adaptability, patience and relationship building being some examples. Currently based in the ICT time zone, I can offer flexible hours of coverage. I am confident facing challenges, open to new experiences and I am a seasoned remote worker.

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Experience

Customer Support Engineer

Trilogy
Oct 2018 - Jan 2024 (5 years, 3 months)
Provided first-class customer support experience in a 100% remote, 24/7 model. Resolving calls efficiently and effectively while meeting productivity and quality goals, utilizing a full range of modern customer support tools. My portfolio included SaaS platforms as well as legacy on-premise products and covered multiple business sectors that ranged from supply chain management to mobile apps to online education.

Back Office Manager

Kradan Island Resort
Jan 2017 - Jul 2018 (1 year, 6 months)
Contact point for the Resort, Channel Manager, and Business Partners, my actions resulted in a 100% increase in occupancy availability being advertised through online platforms. 30% of the increase related to high-value units, resulting in a total potential revenue increase of >150%. The role encompassed: Customer Service, responsible for reservation management and responding to customer and partner inquiries. Business Relationship Management Web Design & Administration

English Language Instructor

British Language School
May 2010 - Mar 2017 (6 years, 10 months)
Dynamic ESL teacher committed to imparting a passion for learning and multicultural awareness through teaching the fundamentals of the English language, empowering students to succeed and realise their individual goals. A trustworthy and approachable individual capable of creating a rapport with students of all ages while promoting the vision and philosophy of the school. I was also involved in the evaluation and coordination of the on-boarding of new ESL teaching hires.

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