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$10 USD / hour
Flag of PAKISTAN
gujranwala, pakistan
$10 USD / hour
It's currently 1:57 PM here
Joined June 23, 2022
0 Recommendations

Sheikh Usman M.

@usmanmasood12

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$10 USD / hour
Flag of PAKISTAN
gujranwala, pakistan
$10 USD / hour
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Sales & Customer Services, Data Entry, VA expert

I am a highly passionate, intelligent, and innovative individual. Vast experience in Sales, Customer services, and operations. Familiar with office apps and CRMs Qualified Individual, solution-focused and proactive management professional with extensive experience in Operations / Customer Experience / Sales & Marketing / Business Development / Product Management / Brand Development / Market Development / Marketing Communications in the TELCO/FMCG sector for over11 years.

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Experience

Sales Partner

Flexibe IT Solutions
Aug 2022 - Present
Lead generation. Building relationships with new and potential clients to close deals. Emails and admin related to sales calls Maintaining an accurate record of all leads, customer accounts, and sales by using Slack, Trello, Hubspot CRM Skills: Lead Generation · Inside Sales · New Business Development - B2B · Customer Service

City Operations Manager (Uber Dost Centre Partner)

Uber
Sep 2018 - Mar 2021 (2 years, 6 months)
Successfully relaunched and managed the Uber platform maintaining maximum growth · Provided high-quality in-person support to driver-partners by effectively responding to their queries · Managed driver-partner's onboarding processes and conducted training programs for Driver-partners for Uber Pakistan to ensure the high-quality standards of services on the Uber platform. · Liaised between the customer and internal stakeholders to efficiently held customer issues

Sales & Customer Services Officer (Customer Experience)

Telenor Pakistan
Feb 2012 - Jan 2017 (4 years, 11 months)
Gross addition of 1.5 million revenue generated from Devices, GSM, and Financial Services 2014-2015 with an average score of 5 in NPS · Acted as a liaison between customer and internal-facing teams, effectively prioritized customer issues as required Optimized existing processes within the company and actively enhanced all Customer Success initiatives Member of Customer Experience Project for Sales & Service Centres and In-house Training Worked directly with cross-functional teams

Education

Masters in Business Administration

Riphah International University, Pakistan 2006 - 2008
(2 years)

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