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mississauga, canada
It's currently 5:11 PM here
Joined November 3, 2017
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Veronica
@veronicaphillip
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mississauga, canada
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Certified Senior Technical Writer & Editor
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Portfolio
Portfolio
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Job Shadowing Checklist
Accessibility Technology
Process flow
User Instructions
Job Shadowing Checklist
Accessibility Technology
Process flow
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Experience
Certified Senior Technical Communicator & Editor
Jan 2017 - Jun 2017 (5 months, 1 day)
In an Agile-driven environment, worked independently and in collaboration with other writers, the scrum master, architect, and product owner to create and update technical documentation, including user guides, system administration guides, operations and maintenance instructions for multimedia or network solutions.
Managed multiple teams during daily scrum and sprint planning to focus on team activities and priorities
Senior Technical Communicator, Editor & Web Publisher
Apr 2011 - Oct 2016 (5 years, 6 months)
Effectively organized, designed, wrote, edited, and published documentation for all audiences.
Maintained online documentation including procedures, job aids, standards, guidelines, and product information to support CIBC initiatives
Interviewed subject matter experts and conducted needs assessments to collect required information to meet client goals
Received 100% content signoff on all my deliverables while working with various challenges, including high volumes and shifting timelines.
Technical Communicator & Editor
May 2005 - Dec 2010 (5 years, 7 months)
Created and maintained JAVA & Oracle end-user documentation.
Created and published release notes and product enhancement videos. Designed and developed a web-based custom Help application for clients in the K-12 school districts.
Developed, wrote, and updated user manuals, system administrator guides, report manuals, end-user release notes, FAQs, online help files, custom help files, web-based training material and presentations for different audiences.
Developed and maintain knowledge bases
Education
Systems Analyst
(3 years)
Computer Programming
(2 years)
Qualifications
Certified Communicator Technical Communication
Society for Technical Communication (STC)
2016
This certification demonstrates advanced expertise in the following areas:
Project Planning
Whitespace
Review and Editing
Project Analysis
Visual Communication
Content Development
Content Management
Organizational Design
Production and Delivery
Written Communication
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