IT service professional with over 15 years of solid experience with strong background on remote technical servers, desktops, printers, IP phones, laptop, VPN access and other technology related tools and peripherals use in production. Support for multiple Windows environments including Server 2000 - 2008(R2). Responsibilities include enterprise critical incident management, hardware/software problem identification, consultation, configuration & installation, Patch deployment, hardware/software roll outs, and problem resolution ownership. MS Office 365 Administration. Managed small-to-medium scale projects with such positive output and great commendations. Continuously acquiring new skillset and technology to evolve knowledge in the industry.