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cebu city, philippines
It's currently 1:41 AM here
Joined February 18, 2019
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Ariel L.
@ariellingahin
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cebu city, philippines
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Data Analyst
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Experience
Workforce Analyst
May 2015 - Jan 2019 (3 years, 8 months)
Responsible for real time monitoring, tracking, documenting and communicating agent activity on multiple lines of business. Ensuring adherence to schedules and raising alerts in a timely manner in case of deviations as per laid out guidelines. Act as a first point of contact for any escalations, outages, system issues or any other production impacting situations. Follow appropriate procedures.
Co-ordinate and collaborate with operations and other departments for any concerns.
Education
Bachelor of Science and Computer Science
(5 years)
Qualifications
Top Analyst of November 2018
Teleperformance Philippines
2019
Awarded as a top Analyst for November 2018.
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