Here is what i could edit, can't paste full, reply and will send whole text:
First and foremost, I understand and fully accept responsibility for what has happened. But I also assure that the unfortunate occurrence is an anomaly rather than a pattern. I regretfully accept that we’ve fallen below both Amazon and our own standards of quality. On our end, we’ve identified the two main reasons for the same and are committed to work on them. These reasons are:
1. Inventory Management: Our inventory management hasn’t been upto mark. This has resulted in late shipments, and sometimes even unavailable items.
2. Delay/Lack of Communication: The problem of poor inventory management was furthermore compounded by our ineffectiveness in communicating with our clients. The inadequate and delayed response to our clients has led to an increase in Guarantee claims from customer A-Z
Both these issues have resulted in an increased defective rate. Hence, our performance target of <1% has suffered.
However, our failures have made us introspect and also given us concrete action point. We are determined more than ever to bounce back. Here is what we propose as our PLAN OF ACTION.
1. Inventory Management: First and foremost, we are going to put in place very tight controls over our inventory. We are drastically reducing the number of items offered until we have devised a more robust system that can handle the scale of orders that we are receiving.