Automated ''Live'' Response Feature

Over a 2 year period we have helped many people and have offered a live chat service where the user gets to speak directly to us. All of these conversations have been stored and I would like to relieve my staff of some tedious tasks and make it so anyone can come and think they are chatting but getting the same answers we give over and over without even looking at the people chatting. If for some reason the program gets stumped, it will go on to an advanced level and pull up our live chat and we will take it from there. If you get the jist of what I am saying and can explain it better to me and know you can take on this job, youre hired.. ## Deliverables 1) Complete and fully-functional working program(s) in executable form as well as complete source code of all work done. 2) Installation package that will install the software (in ready-to-run condition) on the platform(s) specified in this bid request. 3) Complete ownership and distribution copyrights to all work purchased. ## Platform I will move to a new server if my server doesnt have what you think is best and neex to make this work the best..